Summary
Overview
Work history
Education
Skills
Timeline
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ALEXANDRINA CIUGUI

London

Summary

I am a highly motivated, positive, and responsible individual with a proven track record in sales and customer service. My experience in KPI-driven environments and customer-focused roles has equipped me with excellent communication skills, a keen ability to build long-term relationships, and strong organizational capabilities. I am excited to leverage my skills in customer relationship management and data-driven decision-making to contribute as a Relationship Executive, helping to maximize supporter engagement and fundraising efforts.

Overview

8
8
years of professional experience

Work history

Senior Sales Executive

MyTutor
London
11.2023 - Current

Senior Sales Executive | MyTutor, London
November 2023 – Present

  • Managed customer relationships by providing timely and effective solutions, enhancing customer satisfaction and retention.
  • Exceeded sales targets through cold calling, generating new business opportunities, and fostering long-term client relationships.
  • Collaborated across departments to improve processes, ensuring alignment with customer needs.
  • Demonstrated strong verbal and written communication skills by presenting solutions to clients, leading to increased sales conversions.

Beauty Salon Manager

Greentale Salon
London
12.2022 - 09.2023

Beauty Salon Manager | Greentale Salon, London
December 2022 – September 2023

  • Built and maintained strong relationships with clients by providing exceptional customer service, increasing customer loyalty and repeat business.
  • Managed operations, including staff training, product ordering, and service delivery, ensuring a high standard of customer satisfaction.
  • Successfully identified new sales and marketing opportunities, which led to a significant increase in salon revenue.

Senior Beauty Therapist

Soho House
London
08.2016 - 11.2022

Senior Beauty Therapist | Soho House, London
August 2016 – April 2018

  • Achieved monthly revenue targets through personalized service and in-depth consultations, ensuring customer satisfaction and repeat business.
  • Provided exceptional face-to-face customer service, resolving complaints and ensuring a positive customer experience.

Education

NVQ Level 3: SPA -

London School of Beuty & Make-up
City of London, LND

Bachelor in Economic Sciences: Business and Administration - undefined

University of European Studies, Republic of Moldova

Master of Business Administration - Project Managent

Anglia Ruskin University, London
London
09.2023 -

Skills


  • Customer Service: Experience in building and managing strong customer relationships, both in-person and over the phone
  • Sales and Target Achievement: Proven ability to meet and exceed sales targets in various roles
  • Communication: Strong verbal and written communication skills, with a focus on clarity, persuasion, and customer engagement
  • Problem-Solving: Confidence in solving straightforward problems with the support of colleagues
  • Attention to Detail: Experience in managing databases and ensuring accurate record-keeping
  • Organizational Skills: Excellent time management and the ability to handle multiple priorities effectively
  • Multilingual: Fluent in English, Romanian, and Russian, enabling communication with a diverse range of clients

Timeline

Senior Sales Executive

MyTutor
11.2023 - Current

Master of Business Administration - Project Managent

Anglia Ruskin University, London
09.2023 -

Beauty Salon Manager

Greentale Salon
12.2022 - 09.2023

Senior Beauty Therapist

Soho House
08.2016 - 11.2022

Bachelor in Economic Sciences: Business and Administration - undefined

University of European Studies, Republic of Moldova

NVQ Level 3: SPA -

London School of Beuty & Make-up

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ALEXANDRINA CIUGUI