Alexandria Nabiam
London,United Kingdom
Summary
Results-driven marketing professional with 8+ years in customer care and advisory roles, blending strategic thinking, branding expertise, and campaign execution to drive measurable outcomes. Proven leadership as Marketing Director for the African & Caribbean Society and start-up strategist in the Hult Founders Lab accelerator, where I developed and implemented innovative marketing strategies, strengthened brand positioning, and delivered high-engagement events. Adept at leveraging data-driven insights to optimize performance, foster collaboration, and mentor teams toward achieving ambitious goals. Passionate about creating impactful, culturally relevant solutions for diverse markets and applying analytical, customer-focused approaches to accelerate business growth in fast-paced, global environments.
Overview
9
9
years of professional experience
Work History
CUSTOMER CARE ADVISOR /MARKETING INTERN
So Energy
07.2023 - Current
- Developed creative marketing campaigns that enhance brand visibility.
- Assisted on average 30-40 calls from customers every day with a positive attitude and a focus on customer satisfaction.
- Conducted market research to inform strategies, delivering actionable insights..
- Educated customers about billing, payment processing and support policies and procedures.
- Managed sensitive customer information
- Analyzed customer feedback and market trends, providing actionable insights that shaped responsive marketing campaigns and improved service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
CUSTOMER SUCCESS ADVISOR
LVMH
01.2020 - 08.2022
- Enhanced client satisfaction by implementing tailored success strategies for high-value clients.
- Managed and refined sales orders, ensuring precision and meeting client specifications.
- Compiled detailed campaign reports, offering insights into audience engagement and outcomes.
- Facilitated cross-departmental sessions to synchronize on campaign objectives and deliverables.
- Tracked sales data for analysis and forecasting.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
ASSISTANT MANAGER
Claire’s
05.2016 - 01.2020
- Supervised daily operations, enhancing workflow and boosting customer satisfaction.
- Mentored staff, improving sales performance and service quality.
- Managed promotions and merchandising, increasing foot traffic and conversions.
- Analyzed sales data to optimize product placement and exceed targets.
- Handled scheduling and logistics, ensuring staffing compliance.
- Led team of 5, optimizing store operations and boosting sales. Implemented innovative merchandising strategies, resulting in substantial revenue growth.
Education
Bachelor of Arts - Marketing And Psychology
Hult International Business School
London, United Kingdom05-2026
Skills
- Marketing (Skillful)
- Project Management (Skillful)
- Communication (Experienced)
- Problem-solving
- Customer Service (Experienced)
- Sales (Skillful)
- Data Management (Skillful)
- Analytical Skills (Experienced)
Timeline
CUSTOMER CARE ADVISOR /MARKETING INTERN
So Energy
07.2023 - Current
CUSTOMER SUCCESS ADVISOR
LVMH
01.2020 - 08.2022
ASSISTANT MANAGER
Claire’s
05.2016 - 01.2020
Bachelor of Arts - Marketing And Psychology
Hult International Business School
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