Alexandre Bezak dit Kowalski

• Served as primary contact for travel queries on French and English speaking lines.
• Resolved customer issues via call and chat, ensuring high satisfaction levels.
• Handled customer inquiries with empathy, patience, and professionalism.
• Participated in regular team huddles to enhance collaboration and communication.
• Maintained awareness of current promotions, initiatives, and company policies.
• Assisted with various ad hoc projects as assigned to support team objectives.

• Founded IMAGE CLÉ, an audiovisual production agency specialising in promotional films and event coverage.
• Managed client briefs to ensure alignment with project objectives.
• Organised shoots by coordinating teams, videographers, locations, and schedules.
• Handled filming directly to capture high-quality audiovisual content.
• Edited videos to enhance storytelling and audience engagement.
• Oversaw company accounts to maintain financial health and transparency.
• Communicated across various media platforms to promote services and engage clients.
• Developed business through strategic event partnerships to expand market reach.

• Managed client briefs and followed up on necessary changes.
• Coordinated with creative team for concept development and brief finalisation.
• Researched freelance photographers, videographers, and music for various projects.
• Organised shoots, including quotes, team management, schedules, locations, and studios.
• Edited video content to meet client specifications.
• Designed newsletters and conducted business prospecting activities.

• Managed client briefs and followed up on requested changes.
• Collaborated with creative team on concept development and brief execution.
• Researched freelance photographers, videographers, and music options.
• Organised shoots, managing quotes, schedules, locations, and team logistics.

• Managed two student residences, each comprising approximately 125 units.
• Conducted apartment rentals, showings, and check-in/check-out inspections.
• Organised a welcome event for around 150 attendees to enhance community engagement.
• Developed business partnerships with local enterprises to bolster services for residents.
• Performed market analysis of competing student residences in Lille to identify strategic advantages.

Double Internship : Jun 2011 - Oct 2011 & Jun 2012 - Oct 2012