Summary
Overview
Work history
Education
Skills
Languages
Timeline

Alexandra Viorela Hodobet

Self-Employmeny
London,Royal Kensington and Chelsea

Summary

I possess a high level of motivation and dedication, along with extensive experience in the fields of hospitality, customer care, and the beauty business. I am presently engaged in the pursuit of a Bachelor's degree in Business and Tourism Management. I possess proficiency in delivering great service, effectively resolving issues, and adeptly managing inventory and financial matters. I am now in search of a professional opportunity that will allow me to expand my knowledge and expertise in the field of hospitality and tourism.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work history

Beautician

Self-Employment
London, Hammersmith and Fulham
08.2019 - 08.2023


  • Updated client records with strong systems knowledge.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
  • Coordinated stock levels to achieve consistent supplies at best possible prices.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.

Customer Care

Comdata Service
Romania, Constanta
01.2014 - 07.2018
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Scheduled customer appointments and sent reminders to maintain active schedule.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Recorded and processed customer data accurately.
  • Participated in staff meetings to discuss new developments.
  • Practiced cross-selling techniques to showcase other products and services.
  • Liaised with team to develop strategies in improving customer service.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Recorded customer communications to maintain proper documentation.
  • Handled customer complaints over the phone, ensuring prompt resolution and customer satisfaction.
  • Promoted to the position of Coach after one year, providing support and guidance to colleagues in resolving complex problems.
  • Dealt with difficult clients and challenging situations, consistently achieving positive outcomes.
  • Assumed the responsibilities of team leaders during weekends, ensuring smooth operations and meeting department targets.

Waitress

Next
Romania, Constanta
05.2011 - 01.2014
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Assisted waiters during big events and functions to preserve smooth workflow.
  • Took food and beverage orders using POS system or order slips to maintain accuracy.

Education

Foundation Degree in Science - Business and Tourism Manegment

Global Banking School, London
01.2023 -

Tourism and Hospitality

High School, Romania
09.2009 - 08.2013

Skills

  • I am fluent in both spoken and written English to a B2 proficiency level, as well as aptitude in spoken and written Italian at a B1 level
  • I have strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
  • I am detail-oriented and highly organized, ensuring accuracy and efficiency in all tasks
  • I have the ability to work under pressure and meet deadlines
  • I am rapidly acquiring proficiency in using software applications
  • I demonstrate problem-solving skills, including the ability to analyse complex situations, recognise problems, and develop effective solutions
  • I can work well in a team, contribute ideas, and collaborate with others to achieve common goals
  • I have the skill to prioritize tasks and meet deadlines
  • I demonstrate the ability to provide excellent customer service, handle inquiries or complaints and maintain positive relationships with clients


Languages

English
Upper intermediate (B2)
Italian
Elementary (A2)

Timeline

Global Banking School - Foundation Degree in Science, Business and Tourism Manegment
01.2023 -
Beautician - Self-Employment
08.2019 - 08.2023
Customer Care - Comdata Service
01.2014 - 07.2018
Waitress - Next
05.2011 - 01.2014
High School - , Tourism and Hospitality
09.2009 - 08.2013

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Alexandra Viorela HodobetSelf-Employmeny