Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Alexandra Stefania Mosut

Alexandra Stefania Mosut

Waltham Cross

Summary

Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

1
1
year of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Night Auditor

KT&T Agency
City of London, LND
03.2022 - 08.2022
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Investigated daily variances and corrected errors to resolve discrepancies.

Sales Assistant

TFC Supermarket Ltd
Waltham Cross, HRT
08.2021 - 01.2022
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
  • Maintained records related to sales, returns and inventory availability.
  • Fielded customer questions to share information about products, availability and pricing.

Education

Baccalaureat Diploma - Economics

"Nicolae Titulescu" High School of Economics
Baia Mare, Romania
06.2021 - 06.2022

Public Services

"David Game Higher Education"
London
06.2022 - Current

Skills

Front desk operations

undefined

Certification

Customer Service Course

Timeline

Customer Service Course

08-2022

Public Services

"David Game Higher Education"
06.2022 - Current

Night Auditor

KT&T Agency
03.2022 - 08.2022

Sales Assistant

TFC Supermarket Ltd
08.2021 - 01.2022

Baccalaureat Diploma - Economics

"Nicolae Titulescu" High School of Economics
06.2021 - 06.2022

Computer Competence

06-2021

Similar Profiles

CREATE PROFILE
Alexandra Stefania Mosut