Summary
Overview
Work history
Education
Certification
Accomplishments
Timeline
Generic

Alexandra Starks

London,Greater London

Summary

Accomplished professional with expertise in project management, improvement methodologies, data analytics, and change management. Demonstrates a strong ability to drive organisational success through strategic planning and execution. Committed to leveraging analytical skills to enhance operational efficiency, improve patient safety and experience, and support continuous improvement initiatives.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Senior Improvement & Transformation Manager

Lewisham and Greenwich NHS Trust
London
02.2024 - Current
  • Provided corporate leadership for priority programmes across the Trust.
  • Coached high priority QI projects across multiple divisions.
  • Produced regular reports for a range of stakeholders detailing progress and barriers to success.
  • Collaborated with multi-disciplinary teams to identify areas for improvement and transformation.
  • Analysed existing procedures to determine effectiveness and recommend changes.
  • Conducted training sessions to engage staff in improvement work.
  • Assisted in the implementation of new tools and processes to drive safety and efficiency.

Senior Quality Improvement Lead

Lewisham and Greenwich NHS Trust
London
08.2022 - 01.2024
  • Responsible for managing QI in WCaSH, QEH Medicine, and Surgery.
  • Coached project teams from initial ideas through to execution.
  • Facilitated training for both clinical and non-clinical teams in improvement methodology.
  • Liaised between project teams, the QI team, and divisional leadership to identify quality issues and communicate progress.
  • Spread small-scale learning up across related areas of the Trust.
  • Produced regular reporting on projects for a range of stakeholders.
  • Reviewed and analysed data to inform decision-making and drive improvements.

Quality Improvement Information Manager

Lewisham and Greenwich NHS Trust
London
10.2019 - 07.2022
  • Provided analytical support for Trust-wide QI projects.
  • Collected, analysed, and visualised data on patient safety, patient experience, staff morale, and operational efficiency.
  • Produced dashboards and reports for presentation at Trust-wide and divisional level.
  • Coached project teams through using data to identify quality and process issues and find potential solutions.
  • Developed and provided specialised training in the use of data for improvement.

Improvement Analyst

NHS England
London
10.2018 - 09.2019
  • Worked on the Making Data Count programme
  • Trained executives and NEDs from two dozen Trusts with tools to interpret data for better decision making.
  • Trained analysts to visualise and communicate data in more meaningful ways.
  • Did deep analysis of provider-level data from across England to identify gaps in reporting.
  • Regularly presented to groups of 90-120 people on topics related to performance reporting.

FOI Investigator (Secondment)

Department of Health and Social Care
London
09.2018 - 10.2018
  • Seconded to the Ministerial Correspondence and Public Enquiries Team to understand what issues are being brought to DHSC.
  • Reviewed unsatisfactory investigations into Freedom of Information requests, ensuring compliance with legislation.
  • Liaised with policy teams and other government departments (including the Cabinet Office and Office of the Prime Minister) to understand ongoing work around FOI.
  • Contributed to FOI cases that were brought before the ICO for investigation, including drafting the Departmental response to the Information Commissioner.
  • Produced a new complaints handling process for DHSC, including new internal and public guidance documents and process mapping.
  • Worked with the telephony team to benchmark DHSC services against those of other government departments and arms' length bodies.
  • Streamlined keywording to improve the efficiency of Ministerial correspondence handling.

Information Analyst

Lewisham and Greenwich NHS Trust
London
09.2017 - 08.2018
  • Assisted in creating dashboards for service managers.
  • Developed ad hoc reports for service managers using a variety of BI tools.
  • Served as the FOI Coordinator for the BI Team.
  • Utilised organisational data to predict future activity.
  • Created benchmarking tools for the Trust.
  • Analysed large data sets to identify trends and patterns in activity.
  • Automated existing reports to improve team efficiency.

NHS Graduate Management Trainee

NHS Leadership Academy
London
09.2017 - 09.2019
  • Combined two years of work placements in Health Informatics across the NHS and Department of Health with regular leadership training, executive coaching, and personal and professional development activities.

Client Services Intern

Amaanah Refugee Services
Houston, USA
01.2016 - 06.2016
  • Worked closely with a case management service to help single refugee mothers move towards self-sufficiency.
  • Built relationships with doctors and clinics to help refugees access affordable healthcare.
  • Spearheaded a project to help major refugee groups apply for municipal healthcare assistance by creating video resources translated into Swahili, Dari, and Burmese.
  • Coordinated a committee of volunteers in preparation for a 1,300 person event.
  • Researched and put together reports on external services for our clients.
  • Helped clients translate past experience and certifications into local employment opportunities.
  • Wrote backgrounders on refugee countries of origin for use by our volunteers.
  • Provided administrative support, volunteer management, and assisted with donation intakes and distribution.

Education

Postgraduate Diploma - Health Informatics

University College London
London
/2017 - /2019

Postgraduate Certificate - Healthcare Leadership

University of Birmingham
Birmingham
/2017 - /2018

Master of Science - Global Health & Public Policy

University of Edinburgh
Edinburgh
/2016 - /2017

Bachelor of Arts - International Studies

Missouri Southern State University
United States
/2012 - /2015

Certification

European Mentoring and Coaching Council Mentor Practitioner Programme (2021)

AQUA Quality, Service Improvement and Redesign (QSIR) Fundamentals (2019)

Rice University Communications for Non-Profits (2016)


Accomplishments

  • Edinburgh Global Masters Scholarship - A prestigious, merit based scholarship awarded to overseas Masters candidates with the equivalent of a UK First Class Honours degree.
  • Greenbank Scholarship - Received one of four annual awards given by College of Humanities and Social Sciences at the University of Edinburgh.
  • Saltire Scholarship - A scholarship awarded by the government of Scotland to high-performing overseas students to promote the future of Scotland as a nation of science.
  • 2015-16 Outstanding Graduate - The annual award is given to one graduating student that has shown a high standard of character, is well respected by peers and faculty, provided service to the college, can demonstrate evidence of leadership on campus and in the community, has participated in a variety of campus activities, and maintained an above average grade point standing.
  • 2015-16 Outstanding Graduate in International Studies - Presented to one graduating student each year by department faculty for exemplifying the best qualities of the department.
  • Foreign Language Performance Award - An annual performance award received for outstanding academic work in French.
  • Glenn Dolence Leadership Award - Presented to graduating students who have demonstrated outstanding leadership skills on campus and who have made a difference in the areas of campus organizations, student employment, student services, or athletics.
  • Evans Scholarship - Merit-based scholarship offered to two students by the MSSU Honors College to fully fund four years of undergraduate study.

Timeline

Senior Improvement & Transformation Manager

Lewisham and Greenwich NHS Trust
02.2024 - Current

Senior Quality Improvement Lead

Lewisham and Greenwich NHS Trust
08.2022 - 01.2024

Quality Improvement Information Manager

Lewisham and Greenwich NHS Trust
10.2019 - 07.2022

Improvement Analyst

NHS England
10.2018 - 09.2019

FOI Investigator (Secondment)

Department of Health and Social Care
09.2018 - 10.2018

Information Analyst

Lewisham and Greenwich NHS Trust
09.2017 - 08.2018

NHS Graduate Management Trainee

NHS Leadership Academy
09.2017 - 09.2019

Client Services Intern

Amaanah Refugee Services
01.2016 - 06.2016

Postgraduate Diploma - Health Informatics

University College London
/2017 - /2019

Postgraduate Certificate - Healthcare Leadership

University of Birmingham
/2017 - /2018

Master of Science - Global Health & Public Policy

University of Edinburgh
/2016 - /2017

Bachelor of Arts - International Studies

Missouri Southern State University
/2012 - /2015
Alexandra Starks