Alexandra Williams
Swadlincote,Derbyshire
Summary
I am a motivated and reliable professional with extensive experience in recruitment, sales, and customer service, within the recruitment and financial sectors. I have proven myself to be a great team member as well as a confident Manager and have built strong relationships with both colleagues and customers. I am an enthusiastic and passionate person, rising under pressure and always striving to further improve my performance and learn from my experiences. I have a passion and drive to succeed at what I do and very money driven. I am very competitive with myself and always strive to achieve and beat my targets
Overview
23
23
years of professional experience
Work history
Branch manager
T&K Associates
Ashby De La Zouch, Leicestershire
10.2024 - Current
- Liaised with clients, resulting in strong relationships and repeat business.
- Led team meetings to foster communication and collaboration.
- Developed and implemented strategies for increased customer satisfaction.
- Managed full-cycle recruitment for temporary, permanent, and contract roles across various sectors.
- Built and maintained relationships with clients to understand their hiring needs and workforce plans.
- Sourced, screened, and interviewed candidates, providing tailored recommendations to clients.
- Negotiated job offers, salaries, and contracts on behalf of clients and candidates.
- Developed new business opportunities through networking, referrals, and targeted outreach.
- Maintained accurate and up-to-date records using CRM and applicant tracking systems.
- Provided market insight and advice to clients on salary benchmarking and hiring trends.
- Delivered high standards of candidate care, ensuring positive experiences throughout the process.
- Met or exceeded individual and team placement and revenue targets.
- Represented the agency at job fairs, industry events, and networking sessions to build brand visibility.
- Provided excellent customer service, securing client loyalty.
- Built partnerships with local businesses fostering community relations.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Ensured compliance with company policies, maintaining ethical standards.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Ensured branch met all regulatory requirements for safe operation.
Branch manager
Siamo Recruitment
Ashby-de-la-Zouch, Leicestershire
03.2021 - 10.2024
- Started as a Trainee Recruitment Consultant and quickly progress over 6 months to Branch Manager
- Conducted regular performance reviews for continuous employee development.
- Ensured compliance with company policies, maintaining ethical standards.
- Improved branch productivity by implementing efficient work schedules.
- Ensured branch met all regulatory requirements for safe operation.
- Liaised with clients, resulting in strong relationships and repeat business.
- Led team meetings to foster communication and collaboration.
- Developed and implemented strategies for increased customer satisfaction.
- Managed full-cycle recruitment for temporary, permanent, and contract roles across various sectors.
- Built and maintained relationships with clients to understand their hiring needs and workforce plans.
- Sourced, screened, and interviewed candidates, providing tailored recommendations to clients.
- Negotiated job offers, salaries, and contracts on behalf of clients and candidates.
- Developed new business opportunities through networking, referrals, and targeted outreach.
- Maintained accurate and up-to-date records using CRM and applicant tracking systems.
- Provided market insight and advice to clients on salary benchmarking and hiring trends.
- Delivered high standards of candidate care, ensuring positive experiences throughout the process.
- Met or exceeded individual and team placement and revenue targets.
- Represented the agency at job fairs, industry events, and networking sessions to build brand visibility.
- Provided excellent customer service, securing client loyalty.
- Built partnerships with local businesses fostering community relations.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Ensured compliance with company policies, maintaining ethical standards.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Ensured branch met all regulatory requirements for safe operation.
Telesales Manager
ABC Incorporation Ltd
Ashby-de-la-Zouch, Leicestershire
04.2015 - 02.2021
- Fostered a positive work environment with effective leadership skills.
- Ran recruitment drives, bringing in fresh talent as required.
- Led weekly meetings to discuss targets and strategies.
- Utilised CRM systems effectively in daily operations
- Hiring, training, and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call centre objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analysing data to assist management as they determine call centre goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
- To ensure individual Advisors are maximising their targets, in and outbound.
- And all the below.
Telesales Executive
Moore & York (Part of ABC Inc Ltd)
Ashby-de-la-Zouch, Leicestershire
08.2003 - 04.2015
- Be first point of contact for clients in a professional and polite manner.
- Communicate with consultants to provide them with relevant client information.
- Schedule consultant appointments using individual consultant diaries.
- Adhere to criteria set out by the company to ensure our services are beneficial to individual customers.
- Regularly contact clients to ensure they receive all correspondence.
- Contact clients regarding company changes/transfers.
- Remain knowledgeable in services and any changes made to company policies.
- Remain flexible and manage priorities efficiently.
- Train team members to produce great customer service and build customer relationships.
- Be first point of contact for clients in a professional and polite manner.
- Communicate with consultants to provide them with relevant client information.
- Schedule consultant appointments using individual consultant diaries.
- Adhere to criteria set out by the company to ensure our services are beneficial to individual customers.
- Regularly contact clients to ensure they receive all correspondence.
- Contact clients regarding company changes/transfers.
- Remain knowledgeable in services and any changes made to company policies.
- Remain flexible and manage priorities efficiently.
- Train team members to produce great customer service and build customer relationships.
Education
.
Skills
- Recruitment Management
- Proven business development
- Microsoft Word, Excel, Outlook
- Confident and Outgoing
- Customer satisfaction
- Customer service
- Hiring
- Cold Calling
- Money and Target Driven
- Sales and Team Management
- Excellent communication
- Professional phone manner
- Rapport building
- Time management
- Team player
- Analytical
- Can work and remain calm under pressure
Affiliations
- Gym, Holidays to Disney World and Painting
Timeline
Branch manager
T&K Associates
10.2024 - Current
Branch manager
Siamo Recruitment
03.2021 - 10.2024
Telesales Manager
ABC Incorporation Ltd
04.2015 - 02.2021
Telesales Executive
Moore & York (Part of ABC Inc Ltd)
08.2003 - 04.2015
.