ALEXANDRA WHITELL
Ivybridge
Summary
An accomplished and results-driven professional with over 10 years of experience in Residential Estate Agency. Holding NVQ Level 2 and Level 1 qualifications in Estate Agency, ICT, and English, I have developed expertise in managing sales pipelines, driving conversion rates, and performing residential sales market appraisals.
With a proven track record in overseeing branch sales staff and interdepartmental collaboration, I excel in managing SMART 121 meetings, KPI achievement, P&L oversight, and CRM data management. I am passionate about delivering operational excellence, increasing business growth, and leading teams towards success through strategic planning, effective leadership, and high-level performance management.
Eager to apply my skills and experience to a new challenge, I am confident that my tenacity, charisma, and drive will be a valuable asset to a business, helping to achieve both short-term goals and long-term success.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Trainee Associate
Connells Survey & Valuation
Plymouth
10.2025 - Current
Career Break
Career Break
Plymouth
06.2025 - 10.2025
I took a planned career break so that I could pursue my desired career. This led to me securing an interview & assessment for my current position.
Senior Branch Manager
Luscombe Maye
Yealmpton
09.2023 - 06.2025
- Built strong relationships with clients to ensure repeat business and referrals.
- Increased Average Sales Commission from 0.99% in 2023 to 1.25% in 2024 and 2025.
- Negotiated contracts on behalf of clients resulting in favourable terms for both parties involved.
- Utilised local market knowledge to advise clients on pricing strategies and housing trends, maximising profit opportunities.
- I provided a positive work environment to increase employee morale and productivity.
- Assessed the team and individual key performance indicators, taking corrective action as necessary. Including carrying out monthly staff appraisals.
- I was present within the local community to build brand image & relationships.
- Worked closely with both Solicitors & Mortgage providers to give clients a more streamlined transaction.
- Provided training to my own staff but also other branches around the company.
- Attended events such as Networking, Agricultural Shows & Business lunches.
Senior Branch Manager
Fulfords Estate Agents
Paignton
11.2018 - 09.2023
- I started my career with Fulfords Estate Agents in 2018 as an Assistant Branch Manager and worked my way up to Senior Branch Manager during my employment.
- My role as a Senior Branch Manager included daily, weekly & monthly tracking of KPI's, Budgets and minimum targets across the branch and staff
- Managing the branch and departments within the branch across Sales, Mortgage Services and Lettings
- On top of day to day management of the branch and team I carried out residential sales market appraisals, progressed the pipeline and worked in collaboration with our Mortgage Services team
- The branch was a build back branch where we were up Year On Year irrespective of the challenging market we faced in 2023 and the reputation of the branch from previous years
Sales Negotiator
Connells Estate Agents
Plymstock & Plympton
09.2014 - 11.2018
Education
NVQ Level 3 -
City College Plymouth
01.2011 - 01.2013
GCSEs -
Ivybridge Community College
01.2009 - 01.2011
Skills
- NVQ Level 2 Residential Estate Agency
- NVQ Level 1 Functional Skills ICT & English
- Sales Pipeline Control & Conversion
- Management of Branch Sales Staff & Related Departments Including SMART 121's
- Residential Sales Market Appraisals
- KPI Management, P&L's, CRM Data Management
- Delivering 5 Star Customer Service
- Reliable Team Player, An Asset To Any Senior Management Team
- Communication skills
- Problem-solving
Additional Information
I have a lifelong passion for equestrian sports and proudly compete at county level, showing my two horses, demonstrating commitment, discipline and perseverance. My love for the outdoors has driven me to achieve personal challenges, including climbing Ben Nevis, Snowdon and Scafell Pike. Growing up in the countryside shaped my strong work ethic and appreciation for all things outdoors, which I continue to enjoy with my standard Poodle. I am highly competitive, with a drive to succeed but equally value teamwork and supporting others to achieve shared goals.
References
- Jon Turfrey, Previous Area Director, 07817 890031, jonturfrey@yahoo.co.uk
- Damian Kennedy, Personal Reference, 07525 925666, damiancharleskennedy@googlemail.com
Timeline
Trainee Associate
Connells Survey & Valuation
10.2025 - Current
Career Break
Career Break
06.2025 - 10.2025
Senior Branch Manager
Luscombe Maye
09.2023 - 06.2025
Senior Branch Manager
Fulfords Estate Agents
11.2018 - 09.2023
Sales Negotiator
Connells Estate Agents
09.2014 - 11.2018
NVQ Level 3 -
City College Plymouth
01.2011 - 01.2013
GCSEs -
Ivybridge Community College
01.2009 - 01.2011