Alexandra Warner-Toxtle

Supporting the Estates & Campus Operations vision offering the highest level of service to academic staff and students. Supervising contractors on site accurately disseminating information and requirements for maintenance, security, catering or cleaning. Liaising with academic staff, students and university departments to set up for the large variety of cross campus university events including acting as Estates lead for RCA exhibitions and private views based in the White City Campus.

Delivering day to day operational support within an award winning contemporary art gallery and visual arts facility. Overseeing Front of House daily operations and staff including Visitor Assistants, Shop Assistants and Box Office totalling to 25 employees with direct reporting line to Operations Manager.

Key Responsibilities:

• Initiated plans to improve customer relations, quality standards and service efficiency through staff training and measurable daily survey and donations targets.
• Trained front of house in interaction best practices, boosting guest satisfaction survey scores.
• Completed weekly front office rota to guarantee optimal cover for operations.
• Ensured event materials and tech equipment set ups followed specifications for use of private hire clients and community groups.
• Acting as projectionist for scheduled cinema screenings by operating theatre management software and projection hardware.

Acting as the first point of contact for visitors and key stake holders to the gallery. Overseeing daily administration on the reception desk reporting to Duty Managers.

Key Responsibilities:

• Welcomed and engaged visitors to galleries and provided friendly, knowledgeable assistance.
• Led tours around the gallery and facilitated large visitor groups.
• Maintained an updated knowledge of exhibition programme.
• Answered and helped resolve enquiries from clients, vendors and general public including conflict resolution.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.