Alexandra Toms-Mann
Hemel Hempstead,Herts
Summary
Versatile professional with a background in caregiving, healthcare, education, and customer service. Highly organised and adaptable, demonstrating strong communication skills in fast-paced settings. Committed to collaborative teamwork and confident in independent roles. Seeking an active position to leverage experience and transferable skills while embracing new challenges.
Overview
1
1
Certification
24
24
years of professional experience
Work history
Caregiver
The Hospice of St Francis
2026.06 - Current
- Assisted patients with personal hygiene tasks, promoting dignity and self-respect.
- Assisted with daily living activities for improved quality of life.
- Assisted patients in mobility around the house; prevented accidents.
- Ensured timely administration of prescribed drugs; resulted in improved patient health.
- Adapted care plans to meet individual needs, enhancing comfort level of patients.
- Coordinated communication between patients and healthcare professionals, ensuring clear understanding of conditions.
- Prepared nutritious meals for better patient wellbeing.
- Prepared healthy meals daily; promoted good nutrition habits among patients.
- Oversaw daily cleaning duties to ensure a tidy environment. to provide a safe home environment.
Literacy Intervention Manager / Librarian
Samuel Ryder Academy
2022.01 - 2026.08
- Created fun and engaging activities tailored to age and skill levels, fostering a love for reading among students.
- Supported a diverse group of students, including those experiencing vulnerability and anxiety.
- Supported safeguarding and emotional wellbeing by providing immediate assistance to distressed students, contributing to a supportive school environment.
- The role required strong communication, emotional awareness and the ability to remain steady in unpredictable situations.
- Ensuring clear communication both verbally and in writing.
- Maintaining accurate and confidential information at all times is a necessity.
- Managed and organised library records and documentation to enhance accessibility for users.
- Proofread documents for clarity and accuracy upon admin team request.
- Provided support to colleagues by actively listening and offering practical assistance.
- Managing and running a large aspect of the school’s iPad repair scheme.
Patient Transport
MET Medical
2020.09 - 2022.01
- The role involved regular physical assistance such as helping patients in and out of vehicles or beds, supporting mobility, and responding sensitively to how they were feeling. Many patients were anxious, distressed or physically fragile.
- Supported people who were unwell and vulnerable, helping them travel safely and comfortably.
- Provided calm and reassuring presence, offering kindness, patience and clear communication while collaborating with healthcare staff, carers and families to ensure safety and support for patients.
- The role required emotional resilience, sensitivity and the ability to stay steady in unpredictable situations.
- Organised paperwork to streamline workflow and facilitate clear communication, ensuring smooth handover of essential information at start and end of each job while maintaining respect and professionalism during unexpected personal care.
Teaching Assistant & Higher-Level Teaching Assistant
Gaddesden Row School
2018.01 - 2020.01
- Led subject area and covered lessons during teacher absences to maintain continuity.
- Managed diverse responsibilities, including 1:1 support and transitioning to secondary school for the student.
- Assisted a student with type 1 diabetes to manage their condition while engaging in classroom activities.
- Facilitated ongoing communication with the student’s family to ensure effective collaboration.
- Prioritised tasks to support my 1:1 student while effectively assisting other students in the classroom.
- Supported students across the school, from reception to year 6, in a dynamic and fast-paced environment.
Administrator
Gristwood and Toms
2009.03 - 2012.07
- Coordinated daily operations with office staff and directors to ensure consistent delivery.
- Complete contract paperwork and submit accurate wage inputs for payroll calculation.
- Traveled to another depot to complete necessary paperwork for operational continuity. to another depot to complete depot paperwork requirements.
- Produced health and safety reports to ensure compliance and maintain file accuracy.
- Collaborated with arbor teams and council contract officers to enhance communication with stakeholders.
Teaching Assistant (1:1 Support of a Wheelchair-bound Student With Cerebral Palsy)
Gaddesden Row School
2017.01 - 2018.01
- Assisted in conducting assessments to determine student understanding of subjects.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Facilitated active learning environments with engaging teaching aids and resources.
Full-time Parent
.
2012.01 - 2017.01
Administrator
.
2009.01 - 2012.01
- Compiled essential data into user-friendly spreadsheets to support informed decision-making on business performance.
- Increased efficiency of document retrieval with a well-organised filing system.
- Assisted senior administrators in coordinating large-scale events to ensure seamless execution and participant satisfaction.
- Sorted incoming mail efficiently to enhance workplace organisation. promptly to maintain organisation and streamline workplace operations.
Gym Floor Assistant
.
2008.01 - 2009.01
- Helped maintain an orderly queuing system at checkout counters, improving customer flow efficiency during peak hours.
- Collaborated effectively with team members to achieve smooth operations.
- Maintained cleanliness of sales area, enhancing the shopping environment.
Full-time Student With Part-time Roles
.
2005.01 - 2008.01
Multi-Activity Instructor
.
2004.01 - 2005.01
Shop Assistant / Activity Instructor
.
2003.01 - 2004.01
Education
BSc (Hons) - Sports & Exercise Science
Brunel University
London 1 2005 - 1 2008
A-Levels - PE, Geography, Biology
Parmiters School
GarstonGCSEs - English Language, English Literature, Double Science, Maths, French, Geography, PE, Drama
Abbots Hill School
Hemel Hempstead, HertfordshireSkills
Palliative care knowledge and interpersonal skills
Patient care support
Highly organised with strong time-management skills
Able to prioritise tasks and manage a varied workload
Confident working independently and as part of a team
Calm and professional when working under pressure
Proactive, adaptable and flexible approach to work
Strong attention to detail
Experience supporting people with a range of individual needs
Mobility assistance
First aid certification
Activity coordination
Patient interaction
Administration, proofreading and document editing
Confident using Microsoft Word, Excel, PowerPoint
Certification
- Level 4 (FREC) First Response Emergency Care (2021)
- Level 3 (FREC) First Aid / Emergency Care (2021)
- Higher Level Teaching Assistant Status (2020)
- Diploma in Personal Training — Level 3 (2009)
- NVQ Level 2 Apprenticeship in Activity Leadership (2005)
- Regular safeguarding and data protection / GDPR training
Affiliations
- Keen Reader, running and walking outside in nature, wild swimming, colouring, listening to wide range of music, bee keeper
Timeline
Caregiver
The Hospice of St Francis
2026.06 - Current
Literacy Intervention Manager / Librarian
Samuel Ryder Academy
2022.01 - 2026.08
Patient Transport
MET Medical
2020.09 - 2022.01
Teaching Assistant & Higher-Level Teaching Assistant
Gaddesden Row School
2018.01 - 2020.01
Teaching Assistant (1:1 Support of a Wheelchair-bound Student With Cerebral Palsy)
Gaddesden Row School
2017.01 - 2018.01
Full-time Parent
.
2012.01 - 2017.01
Administrator
Gristwood and Toms
2009.03 - 2012.07
Administrator
.
2009.01 - 2012.01
Gym Floor Assistant
.
2008.01 - 2009.01
Full-time Student With Part-time Roles
.
2005.01 - 2008.01
Multi-Activity Instructor
.
2004.01 - 2005.01
Shop Assistant / Activity Instructor
.
2003.01 - 2004.01
BSc (Hons) - Sports & Exercise Science
Brunel University
1 2005 - 1 2008
A-Levels - PE, Geography, Biology
Parmiters School
GCSEs - English Language, English Literature, Double Science, Maths, French, Geography, PE, Drama
Abbots Hill School