Hi, I’m
Alexandra Tarhanchuk
Sales Assistant
London
Summary
PERSONAL PROFILE
A highly motivated worker with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experience working on various projects in different companies, which has developed strong communication, problem solving and analytical skills. Always striving to generate creative solutions by thinking outside the box. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
years of professional experience
5
years of post-secondary education
4
Languages
Work History
PaperchaseLondon, ENG
Sales Assistant
10.2022 - Current
Job overview
- Advising and serving customers
- Processing payments
- Assisting customers in order to help them find what they need
- Ensuring stock levels are well maintained
- Providing customers with information on pricing and product availability
- Arranging window displays
- Handling customer complaints or handing customers on to management
- Fielded customer questions to share information about products, availability, and pricing.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
Tako BellWoking, SRY
Team member
09.2022 - 10.2022
Job overview
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Control of proper preparation of the product, rotation, portioning, preparation and storage.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored food temperatures and quality throughout shifts.
- Transported food items from storage areas to kitchen for prepping.
Modern Stile UkraineKyiv, Ukraine
Shop Manager
04.2020 - 02.2022
Job overview
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed new promotional campaigns to attract new customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Modern Stile UkraineKyiv, Ukraine
Assistant Manager
03.2018 - 04.2020
Job overview
- To managerial position due to ability to manage and motivate staff
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability, setting/meeting sales targets, and motivating staff to do so
- Preparing promotional materials and displays
- Liaising with head office
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed strategy to increase sales and drive profits.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Modern Stile UkraineKyiv, Ukraine
Supervisor
12.2017 - 03.2018
Job overview
- Promoted after six months' of working as a sales assistant to assistant manager due to excellent customer services skills and ability to hit sales targets.
- Recruit and train staff
- Deal with any enquiries and complaints and monitor customer service
- Serve customers as needed
- Managing deliveries
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
Modern Stile UkraineKyiv, Ukraine
Sales Assistant
07.2016 - 12.2016
Job overview
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
Self employmentKyiv, Ukraine
Interior Designer
05.2013 - 06.2016
Job overview
- Responsible for the full client cycle of service including securing new clients
- Gathering requirements from clients, choosing and discussing appropriate materials
- Developing 3D models in ArchiCad
- Managing team of builders
- Presenting final product to clients
- Participated in furniture selection and documentation of specifications.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Prepared product and layout documents implementing diverse design concepts.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Communicated product information, installation methods and product upgrade options.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Researched and stayed current on industry trends to incorporate new products into designs.
- Selected furniture, lighting and accessories to enhance design concepts.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Oversaw installation of finishes, furniture and other design elements to control final product.
Education
Barnet Southgate College UK
Institute for decorative modeling and design
University Overview
L1 Award in Personal Perseverance and Resilience L1 in Employability skills L1 Award in Health & safety, Environment in Construction L1 Recycling and Waste Management L1 Equality and Diversity in everyday lifeSalvador Dali Art
09.2008 - 05.2013
University Overview
Awarded 1st class degreeA Grade for all modules including: Computer environment design, Layout design, Entrepreneurship and management, Photo production, Basics of landscape design, Aesthetics and ergonomics, Furniture design and Painting.
Skills
Critical Thinking
Timeline
Sales Assistant
Paperchase
10.2022 - Current
Team member
Tako Bell
09.2022 - 10.2022
Shop Manager
Modern Stile Ukraine
04.2020 - 02.2022
Assistant Manager
Modern Stile Ukraine
03.2018 - 04.2020
Supervisor
Modern Stile Ukraine
12.2017 - 03.2018
Sales Assistant
Modern Stile Ukraine
07.2016 - 12.2016
Interior Designer
Self employment
05.2013 - 06.2016
09.2008 - 05.2013
Barnet Southgate College UK
09.2022
Institute for decorative modeling and design
09.2022
Similar Profiles
TATIANA VORONIUKTATIANA VORONIUK
Senior FP&A Analyst - Associate at PaperchaseSenior FP&A Analyst - Associate at Paperchase
Mariam Al HassanMariam Al Hassan
Sales Assistant at PaperchaseSales Assistant at Paperchase
Sakshi AgrawalSakshi Agrawal
Senior Analyst II at Paperchase AccountancySenior Analyst II at Paperchase Accountancy
Lily BarkerLily Barker
Sales Assistant at Plant HouseSales Assistant at Plant House
Dale HarrisDale Harris
Sales Assistant at Australian Lifestyle FremantleSales Assistant at Australian Lifestyle Fremantle