Alexandra Stastna
London
Summary
Highly organised and hands-on hospitality and property maintenance professional with over a decade of experience in high-volume pubs and service settings. Skilled in coordinating reactive and planned maintenance, liaising with contractors, and supporting compliance and property standards. Proven ability to deliver operational efficiency, resolve issues proactively, and ensure smooth day-to-day functioning of fast-paced environments. Strong communicator with deep knowledge of hospitality operations and maintenance support.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Deputy Manager – Morpeth Arms
Young & Co.’s Brewery
London
01.2018 - 04.2025
- Coordinate all aspects of property and maintenance management within a busy central London pub.
- Act as primary contact for reporting, tracking, and resolving maintenance issues, including urgent repairs and routine upkeep.
- Liaise with contractors, surveyors, and suppliers—raising work orders, chasing updates, and ensuring timely resolution.
- Monitor the condition of equipment and facilities, escalating and resolving issues before they impact operations.
- Maintain up-to-date compliance records, support health & safety inspections, and assist with statutory maintenance scheduling (e.g., fire safety, gas checks).
- Train and supervise staff on proper reporting and basic troubleshooting.
- Collaborate with area managers and support teams to uphold licensing and operational standards.
- Lead on-site audits and implement corrective actions efficiently.
- Example: Faced with unexpected staff shortages, I coordinated with staffing agencies to source temporary support and quickly reorganised the rota based on business needs. This ensured uninterrupted service during a busy period and helped maintain team morale.
Waitress – Founders Arms
Young & Co.’s Brewery
London
01.2014 - 01.2018
- Delivered excellent customer service in a fast-paced, high-volume riverside pub.
- Assisted with opening/closing checks including equipment functionality, gas checks, and basic upkeep.
- Reported and logged maintenance concerns to management and assisted with immediate response where needed.
- Maintained cleanliness and readiness of FOH and service areas.
- Supported bar and kitchen teams with equipment handling and supplies restocking.
- Helped train new hires and upheld high service and operational standards.
- Example: Detected and reported a leak behind the bar during peak hours, helping isolate the problem and ensure the area remained safe. Coordinated follow-up with management, preventing damage and service disruption.
Customer Service Assistant
Deli Shop
London
01.2013 - 01.2014
- Maintained high standards of cleanliness and workspace organization.
- Supported inventory restocking, daily setup/closing, and minor operational checks.
- Assisted with monitoring food safety compliance and general upkeep tasks.
Waitress
Cafe Brood
London
01.2009 - 01.2013
- Delivered friendly and efficient service in a busy café setting.
- Ensured workspaces were clean, safe, and compliant with hygiene standards.
- Supported daily setup, closing, and minor maintenance of grills and coffee machines.
- Reported equipment issues and worked with the team to prevent disruptions.
- Helped train new staff and maintained a team-focused environment.
- Example: Flagged a faulty fridge before peak service, helped preserve stock by moving it to alternate storage, and supported swift resolution—avoiding food waste and service delays.
Education
Tourism and Marketing -
Skills
- Reactive & planned maintenance coordination
- Microsoft Office
- Microsoft Excel
- Knowledge of hospitality operations & pub environments
- Use of maintenance/helpdesk platforms (eg, ProNett)
- Contractor & supplier communication
- Raising work orders & processing repair requests
- Troubleshooting & issue resolution
- Monitoring statutory compliance tasks (fire, gas, etc)
- Understanding of licensing and building regulations
- Quotation requests & budget-conscious decision-making
- Clear and professional communication (internal teams & external contractors)
- Strong organisational and multitasking abilities
- Problem-solving under pressure
- Attention to detail & record keeping
- Customer service mindset
- Team collaboration and support
- Initiative and proactive approach
- Flexible, adaptable to a fast-paced environment
- Decision-Making competence
Certification
- First Aid (valid)
- WSET Level 2 – Wine & Spirits Education Trust
Languages
Slovak
English
Custom
- Sports & fitness
- Property upkeep & DIY
- Food, nature & spending time with family
Timeline
Deputy Manager – Morpeth Arms
Young & Co.’s Brewery
01.2018 - 04.2025
Waitress – Founders Arms
Young & Co.’s Brewery
01.2014 - 01.2018
Customer Service Assistant
Deli Shop
01.2013 - 01.2014
Waitress
Cafe Brood
01.2009 - 01.2013
Tourism and Marketing -
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