Alexandra Scott

• Handled appointment and event bookings, monitoring the email inbox and responding to emails in a timely manner.
• Polite and positive phone manner, dealing with over 100 communications every day.
• Maintaining a high standard of customer service, going above and beyond to ensure guests have a magical experience.
• Implemented organization systems across the Spa team that enhanced efficiency.
• Planned and hosted events, communicating with the customers throughout the booking process and on event days.
• Hosted international retail teams for the company including Japan, Korea, Dubai and North America.

• Prioritized customers' needs and satisfaction.
• Supported colleagues in accomplishing tasks and offered assistance
  outside of assigned responsibilities.
• Monitored inventory levels and provided feedback to management on
  product availability, ensuring stock optimisation.
• Maintained a clean and organised work area, contributing to a pleasant environment and promoting safety standards.
• Handled customer complaints with empathy and patience, offering
  practical solutions to retain positive relationships.

• Created and managed bookings, optimizing table usage and scheduling.
• Developed innovative beverages to enhance menu options.
• Produced comprehensive closing reports emphasizing transparency and opportunities for improvement.
• Supervised floor operations and completed stock takes
• Promoted a culture of continuous improvement, leading by example and encouraging innovation from the team.

• Hired and trained new employees for the company.
• Ensured consistent delivery of quality customer service while overseeing staff performance.
• Developed and executed hiring and sales strategies to achieve company objectives.
• Managed shop operations including opening/closing, and collaborated with regional team members on timely deliveries and weekly sales updates.
• Effectively supervised inventory management.
• Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.

ASA Level 1 Award in Teaching Aquatics (QCF) 04/08/14 | ASA/scUK
Safeguarding and Protecting Children 18/01/17

• Supported merchandising team with administrative tasks and product management.
• Assisted in inventory tracking and ensured product data accuracy.