Alexandra Rowley
Durham,County Durham
Summary
Accomplished HR professional with extensive expertise in HR management, recruitment, and hiring processes. Demonstrates proficiency in office coordination, budgeting oversight, and financial reporting. Adept at navigating GDPR and employment law to ensure compliance. Skilled in performance management, employee training, and logistics management. Proficient in Sage 50 Accounts, QuickBooks Accounts, and EMIS Web. Strong communication skills and problem-solving abilities drive business development and customer service excellence. Committed to leveraging skills for strategic growth and operational efficiency.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Office Manager
Celestial Roofing Ltd
Newcastle, Tyne and Wear
2023.07 - Current
- Oversee all aspects of company accounts, including invoicing, payment collection, banking, and VAT returns
- Manage payroll processes, ensuring accurate and timely staff payments
- Handle HR responsibilities, including employee records and general personnel administration
- Administer purchase ledger functions: ordering materials, matching delivery notes, verifying invoices, and inputting data
- Coordinate office operations, including procurement of office supplies
- Manage company transport logistics: booking MOTs and services, sourcing new vehicles, and administering fuel cards
- Carry out a wide range of general administrative duties to support daily business operations
Branch Operations Manager
Keyline Civil Specialists
Hartlepool, Tyne and Wear
2021.11 - 2023.03
- I started working at Keyline in November 2021 as Assistant Manager of our Newcastle branch. I recently moved to our Hartlepool depot as Operations Manager. I manage various departments, Transport, Distribution, yard and stock and overlook our sales team.
- One of my main roles is Transport Manager;
- Planning of routes for the wagons/vans
- Working with our yard staff to keep make sure our vehicles are being used efficiently, focusing mainly on keeping fuel costs down but also providing a top service to our customers
- Managing the transport system to stay Operator Licence compliant
- Processing infringements in a timely manor
- Maintenance of vehicles and booking inspections/MOT’s
- Fuel receipt reconciliation
- Other areas of operations include;
- Leading the health, safety and well being of all colleagues in the branch. Keeping up to date with any changes in safety measures for colleagues and customers.
- KCR / Safety Audits
- Managing yard operations, working with the yard supervisor to ensure a safe working environment and operational efficiency
- Through review of stock management and locations
- Branch compliance and property maintenance
- Team development - 1-1’s and progression opportunities
- Keyline Civil Specialists, HARTLEPOOL, Tyne and Wear
Admin Manager
Debmat Surfacing Ltd
Ryton, Tyne and Wear
2017.07 - 2021.10
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Supported my Director’s in improving operations and resolving issues to deliver top-notch customer service.
- Monitored multiple databases to keep track of all company inventory.
- Generated approx £8000.00 in annual savings by implementing order monitoring process and reducing wasted resources.
- Managed team of 50 employees, overseeing the hiring, training, and professional growth of employees.
- Sourced new vendors for purchasing needs.
- Expedited distribution of materials to locations.
- Worked with shipment companies to manage distribution.
- Organised and prioritised projects.
- Debmat Surfacing Ltd, Ryton, Tyne and Wear
Medical Receptionist
Central Gateshead Medical Group
Gateshead, Tyne and Wear
2014.03 - 2017.05
- Completed a NVQ Level 3 in Business Administration.
- Digitised over 10,000 medical records and organised files in EMIS web.
- Called patients to schedule various appointments, consistently double-checking information and availability.
- Answered 200 average daily phone calls to schedule appointments and address patient inquiries.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Managed patient records with confidentiality
- General office duties including but not inclusive; scanning, filing, coding.
- Central Gateshead Medical Group, Gateshead, Tyne and Wear
Sales Assistant
Footasylum
Gateshead, Tyne and Wear
2013.10 - 2014.01
- Stayed up to date on store promotions, payment policies and security practices.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Observed customer behaviours to identify security threats and escalate concerns to supervisors.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Supported Team Leader in improving operations and resolving issues to deliver top-notch customer service.
- Recommended optimal merchandise based on customer needs and desires.
- Footasylum, Gateshead, Tyne and Wear
Education
Higher National Diploma - First Line Management Level 3
LEAP Programme, Travis Perkins - Keyline
2022.02 - 2023.03
Higher National Diploma - Digital Marketer
Gateshead Council
Gateshead 2019.02 - 2020.07
NVQ Level 2 - Business Administration
Access Training
Gateshead 2016.01 -
GCSE - Maths
Emmanuel College
Gateshead 2013.01 -
GCSE - English Literature
Emmanuel College
Gateshead 2013.01 -
GCSE - English Language
Emmanuel College
Gateshead 2013.01 -
GCSE - Science
Emmanuel College
Gateshead 2013.01 -
GCSE - Religious Education
Emmanuel College
Gateshead 2013.01 -
GCSE - Business Studies
Emmanuel College
Gateshead 2013.01 -
GCSE - Geography
Emmanuel College
Gateshead 2013.01 -
GCSE - Technology
Emmanuel College
Gateshead 2013.01 -
Skills
- HR Management
- Recruitment and hiring processes
- Office coordination
- Knowledge of gdpr laws
- Knowledge of employment law
- Budgeting oversight
- Financial reporting
- Performance Management
- Word processing
- Inventory management
- Customer service
- Promotions
- Cash management
- Time management
- Sage 50 Accounts expertise
- Quickbooks Accounts expertise
- EMIS Web expertise
- Office Programmes
- Business development
- Google Drive
- Problem solving
- Communication skills
- Self-motivated
- Employee training
- Logistics Management
- Budget planning
Languages
English
Advanced
Timeline
Office Manager
Celestial Roofing Ltd
2023.07 - Current
Higher National Diploma - First Line Management Level 3
LEAP Programme, Travis Perkins - Keyline
2022.02 - 2023.03
Branch Operations Manager
Keyline Civil Specialists
2021.11 - 2023.03
Higher National Diploma - Digital Marketer
Gateshead Council
2019.02 - 2020.07
Admin Manager
Debmat Surfacing Ltd
2017.07 - 2021.10
NVQ Level 2 - Business Administration
Access Training
2016.01 -
Medical Receptionist
Central Gateshead Medical Group
2014.03 - 2017.05
Sales Assistant
Footasylum
2013.10 - 2014.01
GCSE - Maths
Emmanuel College
2013.01 -
GCSE - English Literature
Emmanuel College
2013.01 -
GCSE - English Language
Emmanuel College
2013.01 -
GCSE - Science
Emmanuel College
2013.01 -
GCSE - Religious Education
Emmanuel College
2013.01 -
GCSE - Business Studies
Emmanuel College
2013.01 -
GCSE - Geography
Emmanuel College
2013.01 -
GCSE - Technology
Emmanuel College
2013.01 -