Alexandra Potter
Anlaby,East Riding of Yorkshire
Summary
A highly organised and skilled professional with management experience in a successful hairdressing salon.
My management role within the salon has allowed me to develop strong administrative and excellent customer service skills , these skills combined with my ability to multitask in a fast paced environment I feel will allow me to transition seamlessly into various administration roles .
I have a positive, committed and enthusiastic approach to new tasks and challenges.
I am conscientious, hard working and comfortable working independently and as part of a team.
Overview
12
12
years of professional experience
Work History
Manager of M.J.Hair
M.J Hair
Driffield, East Riding of Yorkshire
06.2020 - 08.2024
- Maintained smooth-running business operations by delegating priorities in all aspects of client engagement using excellent customer skills and knowledge.
- Managing the salons appointment booking diary systems and social media accounts.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and industry representatives.
- Managing the business bank accounts, stock control, budgets, payrolls and book keeping obligations.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Delivered front of house duties with warm and professional manner.
- Managing accurate and up to date records of client confidential information.
Hairstylist
Self employed at M.J.Hair
Driffield, East Riding of Yorkshire
06.2012 - 05.2020
- Built a successful, long-standing client relationships, increasing repeat and referral business.
- Maintained spotlessly clean salon workstations and tools.
- Booked customer appointments using online booking systems and managed schedules to ensure smooth workflow and excellent time management.
- Processed and recorded customer payments accurately.
- Registered new clients and updated information of existing clients on logbook.
- Developed strong and lasting rapport with clients through consistent delivery of requested services.
- Purchased supplies to maintain full stock and inventory.
- Gave personalised consultations relating to hair treatments such as colouring and cutting services.
- Offered detailed product and service advice based on customer needs.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
NVQ Level 2 - Hairdressing
Level 2 Hairdressing
Hull 09/2002 -
Level 2 in Principles of Business Administration - Business Administration
The Skills Network
09/2024 -
Skills
- Excellent customer service, communication and interpersonal skills
- Managing and organising business projects and activities
- Adaptability and resilience
- Training and Development
- Calm under pressure
- Team building
- Social media marketing
- Public Relations
- Resourcefulness
- Attention to Detail
- Client account management
- Bookkeeping
- Invoicing
- Customer relationship building
- Operations management
- Highly organised
- Digital marketing
Timeline
Manager of M.J.Hair
M.J Hair
06.2020 - 08.2024
Hairstylist
Self employed at M.J.Hair
06.2012 - 05.2020
NVQ Level 2 - Hairdressing
Level 2 Hairdressing
09/2002 -
Level 2 in Principles of Business Administration - Business Administration
The Skills Network
09/2024 -
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