Alexandra Pereira

• Delivered personalised online tutoring in basic language learning one-to-one to students with diverse abilities and learning goals.
• Adapted teaching methods to suit individual student needs and learning styles.
• Developed lesson plans and resources to support student progress and confidence.
• Managed scheduling and lessons independently as a freelance tutor.

• Delivered high-quality customer service to VIP guests and clients in executive boxes at Fulham Football Club.
• Welcomed and assisted guests, ensuring a professional and personalised hospitality experience, at a very high communication standard.
• Managed guest requests efficiently in a fast-paced, high-pressure environment.
• Supported food and beverage service within hospitality suites and executive booths.
• Worked as part of a team to ensure smooth operations, handling guest enquiries and resolving issues promptly, especially during match days and special events.

Volunteer Teacher – Refugee Education Programme, Malaysia

• Taught English, Maths and Science to refugee children, adapting lessons to different ages and learning abilities.
• Developed strong communication, patience, and mentoring skills in a multicultural environment.
• Supported children’s learning and confidence through engaging educational activities.
• Worked collaboratively with local volunteers and staff in an international setting.

Volunteer – Soup Kitchen, Malaysia

• Assisted in preparing and serving meals to vulnerable and homeless individuals.
• Helped with food distribution and the maintenance of an organised service operation.
• Demonstrated empathy, teamwork, and commitment to community support.

• Improved customer satisfaction through prompt response to email and phone queries.
• Assisted in the preparation of regularly scheduled reports for upper management review.
• Streamlined administrative processes for increased efficiency in the workplace.
• Updated company databases by inputting new employee contact information and employment details.

• Ensured stock replenishment in a timely manner to maintain product availability.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Monitored trends in consumer behaviour with keen attention to detail.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

• Provided administrative support to ensure the smooth running of online education services.
• Managed scheduling, bookings, and coordination of online lessons and educational programmes.
• Handled student records, data entry, and maintained accurate administrative documentation.
• Supported the use of digital learning platforms and assisted with day-to-day operational tasks.
• Worked efficiently in a remote environment, demonstrating strong organisation and time-management skills.