Alexandra Oteh
Brixton,City of London
Summary
Experienced Prime Residential Property Manager with senior leadership and operational experience across established London estate agencies. Former Head of Property Management, managing residential portfolios, landlords, tenants, contractors and compliance. Currently operating at senior corporate level as a PA to executive leadership, bringing exceptional organisation, discretion and client service to high-value property management.
Overview
14
14
years of professional experience
Work history
Personal Assistant to Senior Leadership Team
Phoenix Group
London, City of London
04.2023 - 01.2026
- Support 5–6 senior leaders within a regulated corporate environment, ensuring smooth day-to-day operations.
- Manage complex diaries, inboxes, meetings and senior stakeholder coordination.
- Handle confidential information with discretion and professionalism.
- Coordinate budgets, expenses, purchase orders and supplier arrangements
- Plan and deliver internal events and leadership meetings
- Organise onboarding and offboarding of new starters and leavers to the team.
- Documented Peakon data and planned how my stakeholder could approach said issues with his/her team.
- Coordinated flight, accommodation and travel arrangements.
- Demonstrate strong organisational control transferable to managing high-value property portfolios and landlord relationships
Personal Assistant to the Managing Director
Oaks Estate Agents Ltd
Streatham, Lambeth
12.2022 - 04.2023
- Inbox management
- Acted as first point of contact between Managing Director and 31 staff members
- Handled personal and confidential client and HR matters with utmost discretion.
- Organizing company activities
- Personal and Work diary management
- Travel arrangements - UK and International
- Managing petty cash
- Managing budget spreadsheet
- Organizing company social media posts
- Ordering company office supplies
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
Head of Property Management
Oaks Estate Agents Ltd
Tulse Hill, Lambeth
01.2021 - 12.2022
- Led a team of 4–5 Property Managers, overseeing residential property operations
- Managed rent collection, invoicing, payments and annual budget spreadsheets
- Built and maintained strong relationships with landlords, tenants and contractors
- Oversaw maintenance works, ensuring cost control and service quality
- Conducted start and end of tenancy checks and ensured compliance documentation
- Liaised with local councils, managing agents and clients
- Supported business growth through client retention and new business generation
Property Manager / Office Manager
Oaks Estate Agents Ltd
Streatham, Lambeth
02.2018 - 12.2021
- Supported senior management while overseeing office and property administration
- Progressed lettings files from offer through to completion
- First point of contact for tenants, landlords and contractors
- Coordinated EPCs, maintenance issues, invoices and payments
- Maintained property records, compliance documentation and filing systems
- Dealing with HR Duties - holiday requests, sick leave & payroll enquires
- Arranging daily rental payments & account management
Personal Assistant to the Managing Director
Oaks Estate Agents Ltd
06.2017 - 02.2018
- Diary management
- Inputting property and client information via in house software system
- Organizing solicitor details and helping the process until contracts have exchanged and completed
- Screening phone calls and emails for the Director
- Managing web portals and accuracy of information displayed
- Planning and submission of Property advertising
- Prepare Travel Arrangements for Director
- Stationary ordering and reporting maintenance issues
- Taking payment and arranging EPC's
- Securing and developing new business with clients
- Control of window displays and canvassing campaign
Associate Consultant
Kingsley Hamilton People
Canary Wharf, Tower Hamlets
02.2017 - 06.2017
- Creating new business with new clients
- Sourcing candidates for the current roles as well as working towards
- Generating leads for potential clients that are currently looking to hire
- Cold calling companies to acquire new clients and build rapport
- Warm calling clients to offer services for upcoming opportunities
- Resourcing and interviewing high caliber candidates and matching them to the right roles
- Placing advertisements for the roles
- Successfully lead candidates through the complete recruitment process (resourcing, interviews, feedback and placements)
- Administrative tasks - emails, updating databases and formal documentations
Team Assistant
Acorn Estates Ltd
06.2016 - 01.2017
- Diary management
- Provide an accurate and efficient administrative service to all staff within the office
- Inputting property and client information via in house software system
- Organizing solicitor details and helping the process until contracts have exchanged and completed
- Managing web portals and accuracy of information displayed
- Planning and submission of Property advertising
- Providing support to management by undertaking non-sales related tasks
- Stationary ordering and reporting maintenance issues
- Taking payment and arranging EPC's
- Securing and developing new business with clients
- Control of window displays and canvassing campaigns
Personal Assistant
WhSmith - Head Office
Aldgate, City of London
05.2016 - 06.2016
- Created engaging presentations, spreadsheets and reports.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
Personal Assistant /Office Coordinator
Foster & Edwards Estates
Brixton, Lambeth
09.2014 - 03.2016
- Creating and maintaining filing systems
- Keeping and managing diaries
- Arranging appointments
- Inputting data into in-house database
- Head hunting
- Ordered all office supplies including ink cartridges, toner and paper.
- Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.
- Ensured quality and accuracy in database management and digital file storage.
IT Recruitment Consultant
Esynergy Solutions
01.2016 - 02.2016
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Organizing Interviews
- Advertising vacancies
- Helping applicants to prepare for job interviews.
- Developed strong understanding of client companies' values, work culture, and environment.
- Managed reference checks to verify candidate quality.
- Managed over 50 applicant calls per day
Kitchen Waitress
Etta's Seafood
07.2012 - 05.2015
- Greeting customers as they arrive
- Showing them to their tables
- Dealing with bill payments
- Sorting and dealing with customer enquire/complaints
Premier Bars
07.2014 - 07.2014
- Serving customers and providing a 5-star service to customers at the Tour De France.
Education
BA (Hons) - Business and Management Degree
London Metropolitan University
London 09.2014 - 03/2016
Skills
- Excellent Written and Oral Communication Skills
- Capable Multi-tasker
- Excellent Time Management
- Great Attention to Detail
- Landlord & Tenant Relationship Management
- Rent Collection & Budgeting
- Contractor & Maintenance Management
- Compliance, EPCs & Tenancy Checks
- Portfolio & Lettings Progression
- Council & Managing Agent Liaison
- High-Net-Worth Client Service
- Operational & Financial Administration
Languages
6
Languages
English
Timeline
Personal Assistant to Senior Leadership Team
Phoenix Group
04.2023 - 01.2026
Personal Assistant to the Managing Director
Oaks Estate Agents Ltd
12.2022 - 04.2023
Head of Property Management
Oaks Estate Agents Ltd
01.2021 - 12.2022
Property Manager / Office Manager
Oaks Estate Agents Ltd
02.2018 - 12.2021
Personal Assistant to the Managing Director
Oaks Estate Agents Ltd
06.2017 - 02.2018
Associate Consultant
Kingsley Hamilton People
02.2017 - 06.2017
Team Assistant
Acorn Estates Ltd
06.2016 - 01.2017
Personal Assistant
WhSmith - Head Office
05.2016 - 06.2016
IT Recruitment Consultant
Esynergy Solutions
01.2016 - 02.2016
Personal Assistant /Office Coordinator
Foster & Edwards Estates
09.2014 - 03.2016
BA (Hons) - Business and Management Degree
London Metropolitan University
09.2014 - 03/2016
Premier Bars
07.2014 - 07.2014
Kitchen Waitress
Etta's Seafood
07.2012 - 05.2015