Alexandra O'Donnell
Graduate
Glasgow
Summary
Dynamic leader with a proven track record at Catch Fish and Chips, enhancing customer satisfaction and fostering team collaboration. Expert in strategic thinking and problem-solving, with a flair for innovative social media strategies that boosted engagement rates. Skilled in data analysis and project management, consistently delivering results that exceed expectations.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Catch Fish and Chips
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members.
Social Media Manager
Self-employeed
04.2019 - 01.2022
- Ran numerous small businesses' social media accounts.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling, visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Supervisor
Ca Va Bar & Brasserie
03.2020 - 11.2021
- Oversaw bar and floor staff, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
Assistant Manager
The Courtyard
03.2018 - 02.2020
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
- Cross- trained employees in areas to meet customers' needs and expectations.
- Handled reservation inquiries via phone, email, and in-person, resulting in increased bookings.
- Developed strong relationships with vendors to secure competitive pricing on products and services used within the restauarant.
Education
Master of Science - Digital Marketing Management
University of Strathclyde
Glasgow, United Kingdom 04.2001 -
Bachelor of Arts - Business & Management And Psychology
University of Glasgow
Glasgow, United Kingdom 04.2001 -
Skills
- Strategic thinking
- Problem solving
- IT skills
- Innovation
- Leadership skills
- Communication skills
- Data Analysis skills
- Project management
Timeline
Assistant Manager
Catch Fish and Chips
02.2022 - Current
Supervisor
Ca Va Bar & Brasserie
03.2020 - 11.2021
Social Media Manager
Self-employeed
04.2019 - 01.2022
Assistant Manager
The Courtyard
03.2018 - 02.2020
Master of Science - Digital Marketing Management
University of Strathclyde
04.2001 -
Bachelor of Arts - Business & Management And Psychology
University of Glasgow
04.2001 -
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