Alexandra Nickoll

I worked as a barista at Smiths Coffee and Wellness Bar in a busy and customer-focused café environment, providing friendly and attentive service to ensure each customer had a positive experience. I prepared a variety of hot and cold drinks, including coffees, to a high standard while maintaining consistency and efficiency during busy periods. I developed strong product knowledge, allowing me to confidently recommend drinks and menu items to customers.

I worked as part of a busy retail team, delivering friendly and approachable customer service to ensure a positive shopping experience. I assisted customers with product enquiries, sizing, and locating items, while maintaining a good knowledge of store layout and stock. I handled deliveries and replenished stock efficiently, ensuring the shop floor remained well presented and organised at all times. I operated the till, processing cash and card transactions accurately and efficiently. I also supported visual merchandising standards by keeping displays tidy and appealing. I worked collaboratively with colleagues to meet store targets and remained adaptable in a fast-paced environment, especially during peak trading periods

I worked as part of a busy bar team where I provided friendly and efficient service to customers in a fast-paced environment. I prepared and served a wide range of drinks, including cocktails, spirits, and soft beverages, while ensuring all service followed licensing regulations. I developed strong product knowledge and communicated confidently with customers to recommend drinks and enhance their experience. I handled cash and card transactions accurately using the till system and maintained a clean, organised bar area at all times. I worked closely with colleagues to ensure smooth service during busy periods and remained calm under pressure while delivering a high standard of customer service.

I provided friendly and attentive customer service in a fast paced restaurant environment, ensuring all guests felt welcomed and well looked after. I took food and drink orders while also maintaining a positive and approachable attitude. As part of my role, I prepared and served a range of beverages, including alcoholic drinks, in line with ensuring age-restricted products (alcohol) were not sold to minors. I handled both cash and card payments efficiently using the till system. I worked closely with kitchen and front-of-house staff to ensure smooth and timely service, while also maintaining cleanliness and organisation of the bar and dining areas. I dealt with customer queries and complaints in a professional manner, always aiming to deliver a high level of customer satisfaction