Summary
Overview
Work history
Education
Skills
LANGUAGES
References
Timeline
Generic

ALEXANDRA NAUMANN

East Molesey,Surrey

Summary

Accomplished professional with expertise in workforce and resource management, work allocation systems, and change management. Demonstrates a strong ability to drive operational improvement and process design, ensuring successful project delivery. Skilled in stakeholder engagement, communication, and leadership, with a focus on workflow optimisation. Committed to leveraging these competencies to achieve strategic organisational goals.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work history

Career Break

Full-time parenting
, Surrey
01.2023 - Current

Took a planned career break to raise my children and provide full-time support at home while my husband worked away for extended periods. I am now fully ready, motivated, and enthusiastic to re-enter full-time employment and bring my experience and renewed focus to a new role.

Business Operations Manager

TCN Homes
, Surrey
01.2020 - 01.2023
  • Supported day-to-day operations within a property development business, delivering clearer governance, documentation, and delivery oversight. Streamlined contracts, compliance workflows, and supplier relationships to protect quality and cost efficiency. Introduced practical process improvements that enhanced workflow visibility and operational control.

Director of Consulting

Mason & Cook
London
01.2016 - 12.2019
  • Led workforce and resource management transformation projects for major UK and Australian law firms. Designed new operating models and implemented work allocation functions that improved utilisation, transparency, and employee experience. Managed consulting teams, guided stakeholders through change, and supported development of specialist resource management tools.
  • Delivered operating models and process design for new work allocation teams
  • Facilitated workshops to embed new ways of working
  • Contributed to development of resource management software and best practice
  • Represented the firm as a subject matter expert in legal resourcing

Business Operations Manager (Interim)

Civil Aviation Authority
London
01.2014 - 12.2015
  • Led an analyst team within the Intelligence, Strategy & Policy department. Oversaw budgets, workforce planning, and quality management initiatives, including ISO 9001 certification. Introduced structured workload planning and reporting disciplines that improved prioritisation, accountability, and visibility of team performance.

Lead Resource Manager

Clifford Chance
London
01.2012 - 01.2014
  • Implemented a centralised work allocation model for the Capital Markets group (120 lawyers), increasing utilisation by 5–10% month-on-month. Developed reporting frameworks, integrated offshore support teams, and supported continuous improvement initiatives. Served as business lead for implementation of new work allocation software.

Student

Inchbald School of Design
01.2010 - 12.2011
  • Completed a diploma at the Inchbald School of Design and undertook freelance interior design projects.
  • Maternity Leave

Lead Resource Manager

IBM
London
01.2007 - 01.2009
  • Managed SAP demand across multiple sectors, aligning global and local workforce planning for a team of 220 consultants. Improved assignment closure rates by 75% and strengthened forecasting accuracy to support recruitment and capability planning.

Management Consultant

PwC Consulting / IBM
Stockholm
01.2001 - 12.2006
  • SAP consultant on international ERP programmes. Led process design workshops, logistics optimisation, and multi-country rollouts across Europe. Recognised as a key contributor to a 16-country implementation programme, delivering consistent systems and business process alignment.

Education

MSc - Business Administration

University of Gothenburg
Gothenburg/Sweden
01.2000 - 01.2001

Bachelor of Business Administration - Organisation & Managment

Dalarna University
Sweden
01.1997 - 01.2000

Skills

  • Workforce & Resource Management
  • Work Allocation Systems
  • Change Management
  • Operational Improvement
  • Process Design
  • Project Delivery
  • Stakeholder Engagement
  • Communication
  • Leadership
  • Workflow optimisation

LANGUAGES

Swedish (Native)
English (Fluent)
Danish, Norwegian, German (Working proficiency)

References

References available upon request.

Timeline

Career Break

Full-time parenting
01.2023 - Current

Business Operations Manager

TCN Homes
01.2020 - 01.2023

Director of Consulting

Mason & Cook
01.2016 - 12.2019

Business Operations Manager (Interim)

Civil Aviation Authority
01.2014 - 12.2015

Lead Resource Manager

Clifford Chance
01.2012 - 01.2014

Student

Inchbald School of Design
01.2010 - 12.2011

Lead Resource Manager

IBM
01.2007 - 01.2009

Management Consultant

PwC Consulting / IBM
01.2001 - 12.2006

MSc - Business Administration

University of Gothenburg
01.2000 - 01.2001

Bachelor of Business Administration - Organisation & Managment

Dalarna University
01.1997 - 01.2000
ALEXANDRA NAUMANN