Alexandra Monteiro
EPSOM
Summary
Accomplished, multi-lingual Regional Manager with 15-year track record of success in increasing revenue, improving operations efficiency and building high performing team - e.g. 20% team sales increase at Jenx -
Results oriented, problem solver and born leader that thrives under pressure, ready to bring leadership expertise and extensive experience to company success.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Regional Sales Manager
Jenx LTD, JIRAFFE - South of England
05.2021 - 08.2023
- Reporting to UK Head of Sales & Customer Support in a family-owned business, manufacturing and distributing postural equipment for children with disabilities
- Set and monitored sales targets for the region, identifying needs for strategy adjustments to achieve set goals.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Led a sales team of 9 to achieve 120% of their sales targets within a year of taking over the region.
- Hired and trained dedicated and high-achieving sales teams.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Created quarterly event business plans, motivating and encouraging contribution from sales team.
- Drove change and constructively challenged established processes to identify improvement opportunities.
Regional Development Manager
Samsung UK
07.2019 - 08.2020
- Leading a team of 35 Samsung Sales Executives strategically placed in Three stores, John Lewis, Carphone Warehouse and Dixons PC World
- Aligned team activities towards ambitious growth plans to achieve impressive, lasting results.
- Influenced key decision-making and established trust with stakeholders.
- Coached team to build client relationships, exceed sales targets and net promoter score for customer satisfaction above 85%
- Launched new product lines with strong retail and marketing strategy.
Area Sales & Service Manager
DYSON LTD
, West London and South Midlands
12.2016 - 03.2019
- Managed a team of 14 Sales & Service Engineers executing private and commercial Dyson product repairs and sales.
- Overseen service standards with high profile clients such Buckingham Palace, London Eye and Mercedes Petronas.
- Increased year-on-year sales by 50% in first year, implementing strategic business growth and retention initiatives.
- Provided team with constructive and effective feedback, as well as training to help reach revenue and profit targets.
- Achieved exceptional client satisfaction feedback of 88% NPS - net promoter score, hired and trained high-achieving sales teams.
Multiple roles
Whitbread PLC - Costa Coffee
06.2008 - 03.2015
Key Account Manager
Costa Express
London
08.2014 - 03.2015
- Responsible for building sales and foster exceptional business relationships across account portfolio of 96 key Costa Express namely Shell, Sainsburys and David Lloyd
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Developed and implemented marketing strategies and activities, directly increasing sales by 5%.
Area Support Manager
Costa Coffee
London
03.2010 - 08.2014
- Area support management of 23 Costa Coffee branches with focus on team retention and healthy staff costs
- Influencing and coaching store Managers for optimal performance and effective implementation of HR policies.
- Identified skills and performance gaps to provide resources and additional training.
Senior Branch Manager
Costa Coffee
Worcester Park, Sutton
06.2008 - 08.2014
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organization.
- Boosted branch sales to £530K from £230K within 4 years, developing and deepening customer loyalty through loyalty scheme.
- Zero team turnover in an 18-month rolling period
- Worked with regional managers on start-up, development and growth of new branches.
- Prepared financial statements and analysis for branch.
Education
NVQ Level 3 - Business Management
Intraining
London 01.2013 - 08.2014
Bachelor - Hotel Management
EHTP Oporto
Portugal 09.2001 - 09.2003
Skills
- Superb time management
- Territory sales management
- Leadership
- Team performance management
- Coaching and mentoring
- Profit and revenue-generating strategies
- Recruiting and hiring
- Communication and engagement techniques
- Continuous improvements
- Rapport and relationship building
- Confident presentation
- Problem-solving
- Team building
- Knowledge of Microsoft dynamics 365 CRM, Oracle, Microsoft Office, Microsoft Teams
- Multilingual
Interests
Yoga & Mediation Hiking Cooking Gardening
Languages
English
Fluent
Portuguese
Native
Spanish
Intermediate
French
Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Regional Sales Manager
Jenx LTD, JIRAFFE - South of England
05.2021 - 08.2023
Regional Development Manager
Samsung UK
07.2019 - 08.2020
Area Sales & Service Manager
DYSON LTD
12.2016 - 03.2019
Key Account Manager
Costa Express
08.2014 - 03.2015
NVQ Level 3 - Business Management
Intraining
01.2013 - 08.2014
Area Support Manager
Costa Coffee
03.2010 - 08.2014
Multiple roles
Whitbread PLC - Costa Coffee
06.2008 - 03.2015
Senior Branch Manager
Costa Coffee
06.2008 - 08.2014
Bachelor - Hotel Management
EHTP Oporto
09.2001 - 09.2003
Similar Profiles
Diane GraceDiane Grace
Stay At Home Mum at -Stay At Home Mum at -
Sukrutha SureshSukrutha Suresh
Health and Well-being at -Health and Well-being at -
Juno McKeeJuno McKee
Career break at -Career break at -