Summary
Overview
Work history
Education
Skills
Interests
Timeline
Generic

Alexandra Marsh

Cheltenham`,Gloucestershire

Summary

Analytical and motivated individual with keen desire to gain work experience and learn from business analysis team. Knowledgeable about data modelling practices and performing company-wide research projects. Seeking to launch career with company offering opportunities for professional development.

Overview

9
9
years of professional experience

Work history

Airworthiness Analyst

Specialist Aviation Services
Cheltenham, Gloucestershire
01.2019 - Current
  • Aviation Services provides leading edge support to the emergency services and other organizations which rely on aircraft as part of their own operations
  • This makes Specialist Aviation Services the partner of choice for many police, air ambulance and other public & private sector service providers
  • When starting my career with Specialist Aviation Services, as an Airworthiness Records Analyst, my role included the control and management of the aircraft's airworthiness
  • This was achieved through the day-to-day flight reporting, data inputting and the closure and auditing of scheduled or unscheduled maintenance work packs, ensuring our Aerotrac database was kept up to date and accurate
  • As I have progressed throughout the year, I have learned how important attention to detail is
  • It is crucial in this job role to ensure all data is inputted accurately as it can impact not only the flying of the aircrafts but the lives on board as well
  • At the beginning of 2022 I began taking on the role of Senior airworthiness analyst, now overseeing the airworthiness department
  • New roles of the job included assisting the planning department with planning the base maintenance of the helicopters and overseeing the base maintenance carried out by the engineers
  • Helped improve operations by showing clear connection between current policies and business results.
  • Generated weekly reports, detailing findings and advising recommendations for strategic decision making.

Aircraft Ground Handler Manager

British Airways
Denver
02.2015 - 09.2018
  • I have been with BA for almost 3 years; during my time here I have learned and strengthened in an array of skills -
  • As an Airline Customer Service Agent for British Airways I have provided and enhanced my communication skills; dealt with difficult and demanding situations and utilized my problem solving skills
  • I have a good working relationship with management and peers alike and enjoy working with the public
  • I work well in a team, and also enjoy the challenges of individual responsibilities
  • During my time with Hallmark I have had the opportunity to train as a Turnaround Coordinator
  • Working well under pressure, I have managed people and situations in different settings, each with demanding responsibilities and priorities
  • I have also had the opportunity to pass on my skills and offer coaching to new members of the team
  • I trained as a Flight Operations Officer that involved processing important documentation
  • I was responsible for scheduling the aircraft and crew movement, and trained in the knowledge for dispatching flights, briefing cockpit crewmembers about potential flight hazards and other important information
  • I have produced an operations training guide and modified the daily worksheets to provide a more coherent format
  • In September 2017 I got the opportunity to fly to Heathrow and go to 2 weeks of training for ticketing
  • This was a course that taught me in depth situations with customer ticketing issues, as well as selling tickets and closing sales reports
  • In April 2018 I got the opportunity to become the ground staff Supervisor, this was due to my knowledge of the operation and my training skills
  • I learned how to delegate and deal with situations between staff members in depth
  • Eventually I got the opportunity to run the flight for the day
  • I had to manage a handful employees, many of them being new to British Airways
  • I also had to be in the operation, as we were short staffed and conduct reports once the flight departed
  • I have been fully educated in all departments and grown in competence, confidence and knowledge
  • Facilitated smooth airport operations liaising with air traffic controllers to receive and disseminate flight information to airport users.
  • Monitored statistics on incoming and outgoing flights to ensure quality and on-schedule targets were consistently met.
  • Performed [Frequency] Foreign Object Debris (FOD) inspections on aircraft, identifying safety risks and arranging prompt repair.
  • Issued warnings to patrons not complying with established rules.
  • Acted as point of contact for confused, distressed, or lost members of public.
  • Maintained safe, secure environments through careful risk assessments.
  • Remained calm under pressure to professionally handle evolving emergency scenarios.
  • Responded to safety concerns from members of public.
  • Attended allocated station to support monitoring of open space.
  • Built professional relationships with customers for feelings of safety and trust.

Motor Claims Handler

Ageas Insurance
Gloucester, Gloucestershire
01.2015 - 10.2015
  • I provided a high level of service to external and internal customers, delivered fair treatment to each customer on every claim and identified and delivered the most appropriate solutions for each customer on every claim, from a full understanding of their situation and management of their predicament
  • Processed inbound customer calls promptly to meet call-handling timeframe targets.
  • I effectively managed the claim portfolio to achieve results, minimise customer, business and regulatory risk by ensuring compliance with regulation and the relevant AIL policies, processes and standards at all times and demonstrated curiosity to create and discover ways of becoming more efficient and effective at: manufacturing solutions, predicament management and eradicating failure demand
  • I delivered a purpose by settling customer and third party claims, using and manufacturing claims solutions that are aligned to purpose and are cost effective to the business, identifying and reporting opportunities to control spend within the department and drive change
  • I proactively developed my skills and capabilities through participating in personal development activities that deliver value to the business and are aligned to business requirements; I strived to demonstrate role model behavior when delivering value to the customers and the business
  • I also contributed in team meetings by writing up inventory on issues that needed to be addressed and improved within the department
  • I felt this job has allowed me to understand the value of working within a large department, but also with a small team
  • I have strengthened in confidence and competence, and I am self-motivated to ensure that I always do the best job that I can, securing customer satisfaction at all times.
  • Managed large client portfolio, prioritising claims in line with complexity and demand.
  • Gathered, recorded, and distributed complete documentary evidence.
  • Provided data science teams with in-depth claim analyses for enhanced modelling.

Waitress

TGI Fridays
Gloucester, Gloucestershire
07.2014 - 01.2015
  • I started working at TGI Fridays Gloucester Quays as a part-time waitress whilst studying, and thoroughly enjoyed it
  • I learnt so much about the restaurant business, customer service and behavior's i.e
  • How one would deal with certain customer situations
  • I learned to multi-task, how to keep customers happy and ensure a pleasant environment
  • The job consisted of taking customer orders and payments, talking with customers to make them feel relaxed and happy, running food and drinks, cleaning the restaurant to maintain hygiene standards
  • I was also trained to up sell food and drinks to the customers to increase sales for the business.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Provided efficient food and drinks service for high levels of customer satisfaction.

Education

A-Levels -

St Peters 6th Form College
2013

GCSEs -

St Peters High School
2012

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Anglo American School
2010

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St Mary's Catholic school
2006

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Columbia Academy
2004

Skills

  • Computer Skills
  • Auditing
  • Closing processes
  • Data entry
  • Trend forecasting
  • Bookkeeping
  • Customer service

Interests

Hobbies & Interests , I attended private drama lessons for 12 months at the Cheltenham Film Studios and achieved a Merit in the Level 2, Grade 5 LAMDA (The London Academy of Music and Dramatic Arts) Examination. I also secured a major role in Shakespeare's ‘Comedy of Errors' last summer, with the Roccoco Players. This was a major achievement, as this was the first audition that I had ever applied for, outside of school. It was essential to manage my time effectively and to align my college work with script learning and rehearsals, to ensure all deadlines were met. The cast and crew were very supportive and I felt at ease amongst a variation of ages and backgrounds. I was encouraged to fully participate within the team; to ask questions and make suggestions. A very rewarding experience that I look forward to repeating in the future.

Timeline

Airworthiness Analyst

Specialist Aviation Services
01.2019 - Current

Aircraft Ground Handler Manager

British Airways
02.2015 - 09.2018

Motor Claims Handler

Ageas Insurance
01.2015 - 10.2015

Waitress

TGI Fridays
07.2014 - 01.2015

A-Levels -

St Peters 6th Form College

GCSEs -

St Peters High School

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Anglo American School

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St Mary's Catholic school

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Columbia Academy

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Alexandra Marsh