Alexandra-Marinela HUTANU
Bucuresti ,ROMANIA
Summary
Results-driven Sales Consultant with a focus on exceeding sales targets and enhancing client satisfaction. Cultivates strong customer relationships, identifies upselling opportunities, and negotiates profitable contracts. Implements effective sales strategies and collaborates with teams to optimize productivity and streamline processes, driving business growth.
Overview
8
8
years of professional experience
Work History
Asistent servicii clienti-Sales consultant
Maserati Romania -Auto Italia Impex Srl
Ilfov, Voluntari , Bucuresti
06.2022 - Current
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Listened intently to customers to identify upselling opportunities.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Secured new clients through targeted prospecting and networking.
- Shared comprehensive brand and product knowledge to maximise sales.
- Liaised with potential customers to determine needs and provide recommendations.
- Negotiated contracts with clients, securing profitable deals and achieving sales targets consistently.
- Overcame customer objectifications to maximise conversions.
- Developed and maintained a comprehensive client database, streamlining communication and follow-up processes.
- Increased profits by negotiating favourable terms and pricing.
Customer Service Specialist
BANCA TRANSILVANIA SA
Bucuresti , Romania
05.2021 - 06.2022
- Resolved service issues promptly, maximizing customer satisfaction and retention.
- Processed customer orders, returns, and exchanges efficiently, contributing to customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Maintained up-to-date knowledge of products and services to offer informed support and advice.
- Built strong customer relationships through regular follow-up communications, fostering loyalty.
- Attended to incoming enquiries within target timeframes.
- Collaborated with team members to achieve target results.
- Built and maintained courteous and effective working relationships.
- Actively listened to customers to fully understand requests and address concerns.
- Developed excellent working knowledge of industry trends and improvements in processes.
Agent Asigurari
INTERNATIONAL INSURANCE BROKER SRL
Ilfov, Voluntari , Romania
03.2018 - 04.2021
- Cultivated client relationships to foster trust and loyalty.
- Provided tailored customer service to enhance client satisfaction and encourage repeat business.
- Maintained accurate records of all transactions, client communications, and contracts.
- Managed client publication schedules, contracts and payments.
- Utilised advanced negotiation skills to close deals efficiently and effectively.
- Provided detailed information and advice on property market conditions and prices.
- Negotiated favorable contract terms on behalf of clients using persuasive communication skills.
Education
Bachelor - Finante Banci
2018
Absolventa a facultății de Finanțe-Bănci, cu pregătire în domeniul financiar și orientare către activități de sales și relaționare cu clienții. Studiile au oferit o bază solidă în înțelegerea produselor, analiza nevoilor clienților, evaluarea riscurilor și prezentarea soluțiilor adaptate fiecărui client. Dețin abilități de comunicare, negociere și consiliere, cu focus pe atingerea obiectivelor de vânzări, fidelizarea clienților și construirea relațiilor pe termen lung. Formarea academică a contribuit la dezvoltarea gândirii analitice, orientării către rezultate și capacității de a lucra cu indicatori de performanță și targete comerciale.
Skills
- Sales strategy implementation
- Product knowledge
- Contract negotiation
- Customer service excellence
- Prospecting techniques
- Communication skills
- Active listening
- Team collaboration
- Relationship building
- Communication
- Customer Service
- Sales motivated
- Product and service knowledge
- Highly organised
- Telephone sales
- Sales strategies
Languages
English
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Asistent servicii clienti-Sales consultant - Maserati Romania -Auto Italia Impex Srl
06.2022 - Current
Customer Service Specialist - BANCA TRANSILVANIA SA
05.2021 - 06.2022
Agent Asigurari - INTERNATIONAL INSURANCE BROKER SRL
03.2018 - 04.2021
Universitatea Crestina Dimitrie Cantemir - Bachelor , Finante Banci