Alexandra-Marina Crenganis
London,United Kingdom
Summary
Organised and reliable administrative professional with 5+ years' experience in diary coordination, client communication, and supporting smooth day‑to‑day operations. Comfortable managing high booking volumes, maintaining accurate records, and providing a calm, professional service in fast‑paced environments. Known for discretion, attention to detail, and building trust quickly with diverse clients, including high‑net‑worth individuals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Client Services & Scheduling Coordinator
URBAN
London, UK
2022.02 - 2026.05
• Coordinate daily mobile bookings, route planning, and same‑day adjustments using digital scheduling tools.
• Manage all client enquiries, confirmations, and communication via phone, messaging, and app systems.
• Maintain accurate service records, appointment histories, and payment tracking.
• Achieve top‑rated status (5/5) through reliable service and strong repeat‑client engagement.
• Organise daily workload efficiently, balancing time, travel, and client needs across London.
• Build long‑term trust with clients through discretion, professionalism, and responsive communication.
Administrative & Front‑of‑House Assistant
The Parlour Beauty & Aesthetics
London, UK
2021.03 - 2022.01
Oversaw daily appointment scheduling, diary organisation, and front‑desk operations.
• Processed payments, updated client records, monitored stock levels, and handled follow‑up communication.
• Resolved enquiries and complaints in a calm, solution‑focused manner.
• Supported the owner with internal process improvements and client engagement activities.
Front Desk & Client Support Assistant
Vervena Beauty Salon & Spa
London, UK
2020.10 - 2021.02
• Scheduled appointments, updated records, and assisted with reception tasks.
• Helped maintain a welcoming, well‑organised front‑of‑house environment.
Waitress
Bodean's BBQ
Soho, London, UK
2018.03 - 2018.08
- Delivered friendly, efficient customer service in a high‑pressure setting.
• Managed multiple requests and supported smooth daily operations.
Education
Bachelor's degree - Business Administration
Nicolae Titulescu University
Bucharest, Ilfov 2013.10 - 2016.06
A Level - Humanities (Philology), English Intensive Program
National College Mihai Eminescu
Bucharest, Ilfov 2008.09 - 2012.06
Skills
- Customer Service
- Appointment Scheduling
- Data Entry
- Confidentiality and Professionalism
- Administrative Support
- Record Keeping
- Reception and Front Desk Support
- Microsoft Office
- Email and Telephone Communication
- Diary Management
- Client Relations
- CRM & Booking Systems: Fresha, Treatwell, Urban app (service booking platforms)
Languages
English
Fluent
Romanian
Native
Italian
Upper intermediate
Personal Information
- Driver's License : B
- Visa status: Eligible to work in the UK
Timeline
Client Services & Scheduling Coordinator
URBAN
2022.02 - 2026.05
Administrative & Front‑of‑House Assistant
The Parlour Beauty & Aesthetics
2021.03 - 2022.01
Front Desk & Client Support Assistant
Vervena Beauty Salon & Spa
2020.10 - 2021.02
Waitress
Bodean's BBQ
2018.03 - 2018.08
Bachelor's degree - Business Administration
Nicolae Titulescu University
2013.10 - 2016.06
A Level - Humanities (Philology), English Intensive Program
National College Mihai Eminescu
2008.09 - 2012.06