Summary
Overview
Work history
Education
Skills
Personal Information
References
Certification
Timeline
Generic

Alexandra Clarke

London

Summary

An enthusiastic,organised and motivated individual. Highly articulate, confident and persuasive team member, always taking a flexible approach to the mutually beneficial achievement of business needs.

Overview

15
15
years of professional experience
6020
6020
years of post-secondary education
1
1
Certification

Work history

Facilities Co-ordinator (Temp to Permanent)

Kennedys Law LLP
London, (Temped under Strictly Recruiment Agency)
12.2024 - Current
  • Maintenance – logging helpdesk jobs, arranging building access and permits for contractors via landlord.
  • Creating and activating access passes for all Kennedy's offices across the UK.
  • Managing and securing good working relationships across all contractors including building management, cleaners, post-room, cafeteria and reception staff, ensuring service levels are always aligned with service expectations.
  • Performing daily H&S walks around office and reporting any maintenance issues to maintenance contractors. Including de-fib and first aid checks.
  • Providing office daily attendance figures to monitor usage of work point stations.
  • Front of House – overseeing reception, ensuring events run smoothly. Problem solving any access issues for staff and clients and any maintenance issues that arise within client areas.
  • Monitor and answer the main facilities mailbox and deal with all enquiries, escalating as and when necessary, to the relevant contractor.
  • Being key point of contact for all internal staff and stakeholders ensuring the office is a safe working environment, handling any concerns and rectifying them quickly and effectively.
  • Ensure all up coming compliance tasks such as FRA, water sampling etc are booked in ahead of time with the relevant contractor to satisfy essential competencies and service level agreements.
  • Providing administrative support to the wider facilities team as and when required.
  • Managing stock control for items such as stationery and ordering when necessary.

Office Manager

United Trust Bank Ltd
London
08.2022 - 11.2024
  • Management of FOH, the company receptionists/facilities assistants including 1:1’s, appraisals, objective setting, development training, etc.
  • Managing the cleaning and maintenance of office, including floor walks
  • Management of office and office expenditure on a day to day basis for both floors of company.
  • Approving invoices via focal point and submitting reception’s monthly Barclay cards expenses.
  • Arranging and managing archiving and the annual destruction process via Restore.
  • Managing the door entry system. Creating and providing staff access passes with security plus the removal of leavers etc.
  • Raising building permits with security for external party engineers delivering/ maintenance etc.
  • Managing and co-ordinating annual deep cleans, carpets and internal window cleaning.
  • Chief fire marshal, organising fire warden meetings and assisting leading alongside deputy fire marshal with the building fire drills.
  • Managing H&S. Ensuring adequate number of first aiders & fire marshals for company across both floors plus first aid equipment around office. Providing H&S induction to new starters weekly.
  • Manage DSE training and DSE assessment/equipment requests for staff.
  • Arrange and complete the company’s annual H&S audit with Judicium.
  • As and when required assisting with furniture orders/repairs/ invoices etc
  • Managing the cleaning and maintenance of office (outsourced company).
  • Covering reception and assisting with company events.

Receptionist

United Trust Bank Ltd
London
08.2019 - 08.2022
  • Providing a first point of contact for all UTB's external visitors.
  • Managing the reception area including meeting rooms, meeting/greeting guests.
  • Meeting room co-ordinator/room booking management via outlook.
  • Managing switchboard (all staff had DDI) and deal with general customer enquires (up to 100 of them a day).
  • Control of archive collections and deliveries.
  • Mailing- booking couriers, processing incoming and outgoing post.
  • Managing stationery ordering/delivery.
  • Providing refreshments and lunches.
  • Control of stock rooms and deliveries.
  • Security (door passes and main reception).
  • General admin- document scanning & filing support especially when helping other departments.
  • Staff kitchens- maintain stock and dishwashers.
  • Assisting company's PA's as and when required with events.

Client services executive

Interserve- CMS McKenna
London
12.2018 - 08.2019
  • Serve as a first point-of-contact. Responsible for greeting clients and visitors as they arrive and establishing the reason for their visit.
  • Signing in visitors according to security procedures and processes.
  • Manage room bookings using the Manhattan Datacraft booking system and Vicinitee.
  • Liaising with various internal teams (security, catering and IT) to ensure a visitor's experience is as positive and frictionless as possible.
  • Supporting the catering and AV teams with room set ups, ensuring they have the necessary details to fulfil the clients' requirements.
  • To assist visitors and staff with queries in a friendly, knowledgeable and professional manner.
  • Inbox management, dealing with any questions coming into the mailbox, responding appropriately and in a timely fashion.
  • Ad hoc tasks including telephone enquiries.
  • Adhering to the site's security procedures and regulations.

Receptionist

Knight Frank LLP
London
01.2017 - 11.2018
  • Providing an excellent visitor experience by greeting visitors and clients arriving at the office in a friendly and professional manner, i.e. taking coats, umbrellas, offering refreshments, escorting to meeting rooms when necessary, etc.
  • Maintaining a high standard of tidiness and order in the reception area and meeting rooms at all times, including newspapers, magazines and research material.
  • Greeting and dealing with external and internal visitors as well as liaising with PA's and secretaries within Knight Frank, Building Security and the Ground Floor Reception, in a friendly and professional manner.
  • Maintaining an efficient and effective booking system (Condeco) for catering and all hospitality meeting rooms and car parking spaces.
  • Answering calls promptly in a polite and clear manner, so that enquiries are dealt with efficiently and transferred to the appropriate individual by the best means possible without delay.
  • Being aware of current business transactions within the offices to ensure that the best possible service is provided to clients (internal and external) at all times.
  • Providing cover for Switchboard where and when necessary and appropriate.
  • Occasional support to the Head of Events, Hospitality and Charity, including administration and working at events where necessary.

Office services assistant

St. Ives PLC
London
08.2016 - 11.2016
  • Operating the switchboard in a warm, confident and positive manner.
  • Making reservations of meeting rooms on a computerised meeting room booking system.
  • Meeting and greeting clients in reception. Ensuring clients receive a friendly yet professional welcome.
  • Liaising with the PA's.
  • Assisting in the co-ordination and preparation of meeting rooms, ensuring all meeting rooms and reception are presentable at all times.
  • Managing all incoming/ outgoing post and booking couriers when needed.
  • Administration/ adhoc duties including raising purchase orders through Epicor business software.
  • Booking and organising lunches.

Office Co-ordinator

White Stuff
London
04.2014 - 08.2016
  • Meet and greet guests.
  • Responsible for all incoming/outgoing post and couriers.
  • Managing PCI book and ensuring all guests sign in and are accounted for.
  • Administer daily clean and tidy checks, i.e. reception area, showrooms, meeting rooms and coordinate regular office tidies to maintain office appearance.
  • Offering help and support to other departments across the business.
  • Being primary point of contact for the business enquiries and requests including handling incoming/outgoing phone calls and written correspondence.
  • Manage all meeting room requests and manage all car parking requests.
  • Arranging private taxis for staff and guests.
  • Responsible for identifying and reporting office repairs and other general maintenance to ensure smooth running of the office (e.g. overseeing maintenance of vending machines, fridges, toilets).

Customer service advisor

White Stuff
London
02.2012 - 04.2014

Receptionist

Clapham Community Project
London
12.2009 - 04.2014

Education

BTEC national diploma - Performing Arts- Theatre

The British Record Industry Trust (BRIT) School
London
08/2003 - 05.2005

Associate in Arts degree - General Studies

Valencia Community College
Orlando, Florida
08/2006 - 12.2009

GCSE's - English Language, French and Drama GNVQ

BRIT School
London
08/2001 - 07.2003

Skills

  • Strong communication (written and verbal)
  • Excellent customer service
  • Attentive to detail
  • Well organised
  • Efficient
  • Confident
  • Calm under pressure
  • Team player
  • Basic Switchboard skills
  • MS Office
  • Health and Safety at Work

Personal Information

References

References available upon request.

Certification

  • St John's ambulance 'Emergency first aid at work' training course certified
  • Fire Marshal certified
  • Legionella Certified
  • Asbestos Certified
  • UK Driving Licence

Timeline

Facilities Co-ordinator (Temp to Permanent)

Kennedys Law LLP
12.2024 - Current

Office Manager

United Trust Bank Ltd
08.2022 - 11.2024

Receptionist

United Trust Bank Ltd
08.2019 - 08.2022

Client services executive

Interserve- CMS McKenna
12.2018 - 08.2019

Receptionist

Knight Frank LLP
01.2017 - 11.2018

Office services assistant

St. Ives PLC
08.2016 - 11.2016

Office Co-ordinator

White Stuff
04.2014 - 08.2016

Customer service advisor

White Stuff
02.2012 - 04.2014

Receptionist

Clapham Community Project
12.2009 - 04.2014

BTEC national diploma - Performing Arts- Theatre

The British Record Industry Trust (BRIT) School
08/2003 - 05.2005

Associate in Arts degree - General Studies

Valencia Community College
08/2006 - 12.2009

GCSE's - English Language, French and Drama GNVQ

BRIT School
08/2001 - 07.2003

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Alexandra Clarke