Alexandra Kalinowska
London,ENG
Summary
First-class Criminology and Forensic Psychology graduate with experience mentoring young students and working in demanding customer service roles. Skilled in engaging diverse individuals, managing challenging behaviours, and maintaining composure under pressure. Committed to supporting youth in custody and facilitating pathways to safer futures. Available to start immediately.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Online Shopper
Sainsbury
Epsom, Surrey
10.2025 - Current
- Efficiently managed and fulfilled customers’ online grocery orders, ensuring accuracy and timely completion during early morning shifts.
- Ensured staying over target items per hour (IPH) of 188.
- Provided in-store customer support, including assisting shoppers and handling third-party delivery services (Uber Eats, Just Eat, Deliveroo), demonstrating adaptability and strong service skills.
Retail Assistant
Next
London New Malden
11.2024 - 01.2025
- Delivered high-quality customer support in a busy retail environment.
- Adapted quickly to pressured situations and maintained professionalism.
- Followed procedures accurately to ensure safety, security, and smooth store operation.
Fundraiser
Smile Fundraising
Leicester
09.2024 - 11.2024
- Engaged with diverse members of the public, often in challenging situations.
- Built rapport quickly, showing communication, resilience, and persuasive skills.
- Maintained accurate confidential donor information and operated within strict guidelines.
- Developed confidence in managing difficult conversations and handling rejection calmly.
Retail Assistant & Cash Officer Worker
Primark
Sutton/Leicester
04.2021 - 10.2024
- Provided consistent customer service in a high-pressure environment.
- Managed 20+ tills, ensuring accuracy and reducing discrepancies.
- Demonstrated responsibility, reliability, and integrity while handling sensitive financial tasks.
- Supported teams during busy periods, showing teamwork and adaptability.
- Handled conflict or upset customers professionally.
Education
Bachelor of Science - Criminology with Forensic Psychology
University of Leicester
Leicester 09.2022 - 07.2025
A-Levels - Psychology, Sociology, Business and Core Maths
Glenthorne High School
London 09.2020 - 06.2022
Skills
- Strong verbal communication & Teamwork
- Empathy, trauma-informed awareness & safeguarding mindset
- Critical thinking and problem-solving
- Decision making & Behavioural management
- Time management & Organisation
- Conflict resolution
- Microsoft Office, SPSS, Excel
- Bilingual
Languages
English
Native
Polish
Upper intermediate
References
References available upon request.
Relevant Experience
Student Mentor Senior Prefect (Wellbeing & Inclusion)
Glenthorne Sixth Form | Sept 2020 – July/2022
- Mentored younger students (Years 8–9) through academic, emotional, and social challenges.
- Supported young people experiencing anxiety, friendship difficulties, and low confidence.
- Developed skills in listening, building trust, empathetic communication, and boundary-setting.
- Provided guidance during homework sessions, rehearsals, and school transitions.
Glenthorne High School | September 2021 – July 2022
- Promoted mental health support and inclusion across year groups.
- Helped organise school charity events and wellbeing activities.
- Acted as a role model and first point of support for younger students.
Timeline
Online Shopper
Sainsbury
10.2025 - Current
Retail Assistant
Next
11.2024 - 01.2025
Fundraiser
Smile Fundraising
09.2024 - 11.2024
Bachelor of Science - Criminology with Forensic Psychology
University of Leicester
09.2022 - 07.2025
Retail Assistant & Cash Officer Worker
Primark
04.2021 - 10.2024
A-Levels - Psychology, Sociology, Business and Core Maths
Glenthorne High School
09.2020 - 06.2022