Alexandra Jude-walker
Summary
Enthusiastic about providing continued customer satisfaction through attentive care and accurate, efficient service. Effectively handling day-to-day duties managing documentation, remaining positive and calm in a fast-paced environment. Teaming a passion for work with outstanding customer communications to provide an enthusiastic, knowledgeable service. Maintaining a can-do attitude in all tasks, ensuring exceptional hospitality from arrival to departure.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Sales team member
NEXT
Newcastle , Newcastle upon Tyne
04.2025 - 08.2025
- Assisted customers in selecting products by providing knowledgeable recommendations.
- Maintained stock levels and organised merchandise to enhance customer accessibility.
- Maintained cleanliness of the café area whilst preparing orders.
- Operated coffee machines and equipment efficiently whilst adhering to safety protocols.
- Managed till operations smoothly, reducing waiting time for customers.
- Prepared a variety of coffee beverages and specialty drinks to meet customer preferences.
Sales assistant
Sainsbury's Local
Gilesgate, Durham
04.2024 - 08.2024
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Promoted customer loyalty scheme at checkout.
- Built rapport with new and existing customers to boost client retention.
HR assistant
NECS
Durham, Durham
09.2022 - 12.2023
- Understood importance of strict confidentiality at all times and handled confidential personal information.
- Conducted employment and compliance checks.
- Supported HR Managers in developing performance management procedures, increasing operational productivity.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Scheduled meetings, conferences and appointments.
- Screened incoming phone calls and relayed detailed messages.
Reception/ Barista Worker
BATTLEZONE LTD
Chester Le Street, England
04.2022 - 09.2022
- Maintained office files in both electronic and hard copies.
- Verified documents and associated records to catch and resolve discrepancies.
- Ran reception areas by greeting visitors and responding to in-person requests for information.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Delivered front of house duties with warm and professional manner.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Making sure all participants in an activity had completed a liability waiver.
Barista/Front of House
Bean Social
Durham, Durham
06.2020 - 06.2022
- Prepared a variety of high-quality beverages to meet customer preferences and ensure satisfaction.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Maintained cleanliness and organisation of front-of-house areas to create a welcoming environment.
- Collaborated with team members to streamline service processes during peak hours and enhance efficiency.
Education
NVQ Level 3 - Human Resorces
Babbington
11.2023
A-Level - English Literature, Philosophy,performing Arts
Durham Sixth Form
Durham, Durham06.2022
Skills
- Exceptional customer service
- Works well under pressure
- Keen problem-solver
- Provided friendly and courteous service to all guests
- Strong customer service orientation
- Dispute resolution
Certification
I have completed a foundation certificate in HR shared services by the CIPD.
Timeline
Sales team member
NEXT
04.2025 - 08.2025
Sales assistant
Sainsbury's Local
04.2024 - 08.2024
HR assistant
NECS
09.2022 - 12.2023
Reception/ Barista Worker
BATTLEZONE LTD
04.2022 - 09.2022
Barista/Front of House
Bean Social
06.2020 - 06.2022
NVQ Level 3 - Human Resorces
Babbington
A-Level - English Literature, Philosophy,performing Arts
Durham Sixth Form