Alexandra Iscu
Stevenage
Summary
Organised Property Assistant with comprehensive experience managing residential and commercial properties. Strong background in tenant relations, lease administration, and property maintenance coordination. Skilled in streamlining operations, ensuring compliance, and enhancing tenant satisfaction. Brings proactive approach to problem-solving and excellent communication skills to foster positive relationships with clients and vendors.
Overview
17
17
years of professional experience
Work History
Property Assistant
TVC
03.2023 - Current
- Managed service charges and budgets while contracting major works and repairs for six buildings, overseeing tender projects to ensure timely completion.
- Coordinated property repairs and conducted post-completion inspections to verify adherence to quality standards.
- Managed large contracts for concierge, cleaning, and security teams, ensuring service quality and compliance.
- Managed fire door inspections and FRA remedials to ensure compliance with safety regulations.
- Raising POs and maintaining compliance databases along with the CAFM system for the site.
- Managed client databases, updating contact details and property requirements to facilitate targeted marketing.
Lifestyle Manager
Savills Property Management
03.2022 - 03.2023
- Served as residential liaison for 432 high specification apartments, managing bookings and coordinating contractors for necessary maintenance and operations.
- Identified and engaged qualified contractors for tailored projects, ensuring residents' specific needs were met efficiently.
- Working closely with both the Concierge team and Site Management.
- Established a supportive and trusting environment, encouraging open communication.
- Took messages from clients and relayed them to relevant staff promptly.
- Researched and selected vendors for office equipment and facilities maintenance, ensuring optimal supply and service delivery.
Concierge Supervisor
TVC
03.2021 - 03.2022
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Managed team of 8, conducting regular one-to-one meetings to address individual performance and development.
- Monitored public areas, ensuring cleanliness, safety, and comfort for all guests and staff members.
- Prepared daily activity reports, highlighting concierge interactions, guest feedback, and operational challenges for management review.
- Supported daily operations by coordinating tasks and managing schedules for HC.
- Working closely with the client in completing projects in a timely manner and meeting deadlines.
- Updated SOP manual regularly to align with government guidelines and enhance site branding.
Concierge
TVC
06.2019 - 03.2021
- Welcomed guests warmly when entering the building, registering arrival on booking systems.
- Managed reception phone calls to address inquiries, resolve complaints, and redirect calls effectively.
- Resolved residents' requests and queries professionally, ensuring prompt issue resolution to enhance guest experiences.
- Assisted with move in/out processes, managed packages, maintained accountability for each apartment, and coordinated bookings and requirements from residents.
- Arranged housekeeping and maintenance services for residents.
- Maintained an organised front desk by regularly decluttering and arranging materials.
- One of the most challenging sites in OC's Portfolio, the iconic former BBC Studios is the home of 432 families.
Office Concierge
Residential elite
03.2019 - 06.2019
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Covered over 10 sites, utilising knowledge of SOP, client needs, and site requirements to enhance service delivery.
- Adapted to various sites while ensuring consistent high-quality customer service.
- Maintained organised front desk area, ensuring a welcoming environment through regular tidying and decluttering.
Assistant Manager
Ruby's Restaurant
01.2010 - 01.2014
- Managed operational responsibilities including shift rotations and payroll processing.
- Onboarded new staff by conducting interviews and creating an effective training programme.
- Assuring a well-maintained work ethic and motivation for all team members.
- Coordinated reservations and events planning to ensure seamless execution.
Education
Graded Examination in Spoken English -
Trinity College London
09-2018
Academic IELTS -
06-2017
Bachelor of Arts - Business Management
University of Sunderland
London01-2018
Computer and Mathematics High School -
GSEAS Calimanesti
Calimanesti, Romania01-2007
Skills
- Contract management
- Compliance monitoring
- Budget management
- Customer relationship management
- Health and safety compliance
- Service charge administration
- Customer service excellence
- Integrity and honesty
Timeline
Property Assistant
TVC
03.2023 - Current
Lifestyle Manager
Savills Property Management
03.2022 - 03.2023
Concierge Supervisor
TVC
03.2021 - 03.2022
Concierge
TVC
06.2019 - 03.2021
Office Concierge
Residential elite
03.2019 - 06.2019
Assistant Manager
Ruby's Restaurant
01.2010 - 01.2014
Graded Examination in Spoken English -
Trinity College London
Academic IELTS -
Bachelor of Arts - Business Management
University of Sunderland
Computer and Mathematics High School -
GSEAS Calimanesti