Alexandra Hutu
London,England
Summary
UX Designer with a background in healthcare, specializing in usability testing, heuristic evaluation, and accessibility design. Experienced in A/B testing, user research, and interaction design, with hands-on proficiency in wireframing and prototyping (Figma, FigJam). Adept at analyzing user behavior, refining workflows, and optimizing product interfaces for better usability. Comfortable working with cross-functional teams to translate research into actionable design improvements. Passionate about building intuitive, inclusive, and research-driven digital experiences.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Treatment coordinator / Onboarding
Smile direct club
London, United Kingdom
06.2019 - 11.2023
- January 2024 promoted Onboarding new team members
- Training, onboarded new team members, contributing to 73% achievement rate, enhancing team efficiency knowledge-sharing.
- Streamlined patient consultation processes by identifying pain points optimising workflows, improving overall experience.
- Assisted in implementing digital scheduling systems, ensuring more intuitive user-friendly booking experience.
- Analysed customer feedback, behavioural patterns to improve communication strategies, increasing engagement , satisfaction.
Dental Nurse/Receptionist
The neem tree dental practice
London, United Kingdom
03.2017 - 06.2018
- Managed high-volume customer interactions, enhancing strong problem-solving and communication skills.
- Successfully coordinated and optimised appointment scheduling to ensure smooth patient flow minimising waiting time.
- Gathered and analysed user feedback to pinpoint areas for service enhancement, resulting in improved customer experience.
- Worked collaboratively with cross-functional teams to refine internal processes, creating more streamlined and user-friendly environment for both staff and patients.
- Increased sales by 25% each month
Dental Nurse
Smile Clinic
London, United Kingdom
10.2016 - 03.2017
- Manage over 40 customers call per day
- Handled administrative tasks and patient coordination, maintaining high level of accuracy and efficiency.
- Assisted in developing clear patient communication materials, simplifying complex information for better understanding.
- Contributed to process enhancements that improved service delivery and operational efficiency.
- Adapted quickly to evolving priorities, demonstrating agility and strong problem-solving abilities in fast-paced environment.
Education
Professional Diploma in UX Design - UX/UI Design
UX Design Institute
London 11.2023 - 11.2024
UX Design Certificate - UX Design
BrainStation
London 03.2022 - 06.2022
NBDN - Dentistry
London college
London 09.2016 - 01.2018
Skills
- UX/UI DESIGN & RESEARCH: Heuristic Evaluation, Usability Testing , Accessibility Design & Inclusive UX , Wireframing & Prototyping (Figma, FigJam) , Information Architecture & Interaction Design
- RESEARCH & STRATEGY: User Research (Surveys, Interviews, Card Sorting, Journey Mapping) , Behavioural Analysis & Data-Driven Decision Making , User Flow Optimisation & UX Strategy
- SOFT SKILLS & COLLABORATION: Stakeholder Communication & Cross-Team Collaboration , Agile & Iterative Design Processes , Problem-Solving & Critical Thinking
Certification
- Professional Diploma in UX Design by UX Design Institute Nov 2024
- UX Design Diploma by BrainStation Jun 2022
- Dental Nurse (General Dental Council) by GDC Jan 18
Languages
Romanian
Native language
Italian
Advanced
C1
English
Advanced
C1
Romanian
Native
Affiliations
- • UX Research & Usability Testing
- • Psychology of User Behaviour
- • Photography & Travel
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Professional Diploma in UX Design - UX/UI Design
UX Design Institute
11.2023 - 11.2024
UX Design Certificate - UX Design
BrainStation
03.2022 - 06.2022
Treatment coordinator / Onboarding
Smile direct club
06.2019 - 11.2023
Dental Nurse/Receptionist
The neem tree dental practice
03.2017 - 06.2018
Dental Nurse
Smile Clinic
10.2016 - 03.2017
NBDN - Dentistry
London college
09.2016 - 01.2018
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