Alexandra Hunter
malvern ,Worcestershire
Summary
Friendly and resourceful person with developed problem-solving and critical-thinking abilities. Uses exceptional leadership and team-building skills to create strong company culture that boosts productivity.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Floral teacher
Hereford college
Hereford, Herefordshire
01.2024 - Current
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
- Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
- Assessed student progress, provided constructive feedback for improvement.
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
Postmaster
Postoffice Self employed
Colwall , Worcestershire
03.2016 - Current
- Updated postal rates, kept customers informed about changes in pricing structures.
- Increased office efficiency with effective management of postal services.
- Implemented new policies and procedures for enhanced operational efficiency.
- Streamlined communication, improved overall productivity.
- Coordinated mail distribution to facilitate timely delivery.
- Maintained detailed records to ensure proper documentation of all transactions.
- Maintained cleanliness and orderliness in the workplace, facilitated a conducive working environment.
- Ensured top-notch customer service by promptly addressing queries and concerns.
- Managed staff schedules for optimal coverage during peak hours.
- Managed daily operations for smooth functioning of post office.
- Conducted regular audits to ensure adherence to postal regulations.
- Trained staff on postal regulations, resulted in fewer errors.
- Assisted customers with postage enquiries, provided excellent service quality.
- Monitored stock levels to maintain adequate supplies at all times.
Florist
Self employed
Colwall, Herefordshire
03.2016 - Current
- Increased repeat business with superior customer service skills.
- Collaborated with event planners for successful execution of large-scale orders.
- Designed window displays to increase foot traffic and sales.
- Attended industry workshops to stay updated on latest design trends and techniques.
- Handled cash transactions, ensuring accurate financial records were kept.
Manager
Royal Mail Group
Hereford, Herefordshire
01.2006 - 01.2016
- Boosted department efficiency by streamlining operational processes.
- Coordinated cross-departmental collaboration for improved workflow.
- Streamlined communication channels, enhanced internal information flow.
- Facilitated staff training, resulting in better customer service.
- Delegated tasks efficiently to maximise productivity.
- Supervised project timelines for timely completion.
- Fostered a positive work environment with regular team-building activities.
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Enforced safety regulations to reduce workplace accidents.
Education
Certificate of Higher Education - Floristry
Worcester college technology
Worcester, Worcestershire 01.2004 - 01.2005
NVQ Level 2 - Engineering
Worcester college of technology
Worcestershire 09.2001 - 07.2003
GCSEs - All
John maisfield High School
Ledbury 09.1996 - 06.2001
Skills
- Training and Development
- Safety procedures understanding
- Multitasking competence
- Data entry competence
- Calm under pressure
- Problem-solving
- Upselling
- Customer satisfaction evaluation
- Customer Service
- Customer relations
- Interpersonal skills
Affiliations
- Drag Racing
- Walking
Certification
Full UK CLEAN driving licence held form 2003
Timeline
Floral teacher
Hereford college
01.2024 - Current
Postmaster
Postoffice Self employed
03.2016 - Current
Florist
Self employed
03.2016 - Current
Manager
Royal Mail Group
01.2006 - 01.2016
Certificate of Higher Education - Floristry
Worcester college technology
01.2004 - 01.2005
NVQ Level 2 - Engineering
Worcester college of technology
09.2001 - 07.2003
GCSEs - All
John maisfield High School
09.1996 - 06.2001