Alexandra House
London,United Kingdom
Summary
A motivated, detail-oriented operations manager with a creative approach and a proven ability to lead teams through organisational change and growth. Highly experienced in managing relationships and working collaboratively with clients, service providers, and stakeholders. Skilled in project management, strategic planning, people leadership, and delivering high-impact initiatives and customer experiences.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Experience Manager & Buying Assistant
Lark London
London
2025.05 - 2026.01
- Led operational performance for a London-based lifestyle brand, maintaining high standards and driving strong commercial outcomes.
- Managed and developed a multi-level team through training, performance reviews, and disciplinary processes.
- Recognised by senior leadership for outstanding organisational performance, frequently entrusted with additional cross-departmental responsibilities and company-wide support tasks.
- Promoted to work directly alongside the company owner as a Buying and Allocation Assistant, contributing to stock planning, distribution, and strategic decisions.
- Oversaw scheduling, payroll coordination, and staff resourcing to maintain full operational coverage.
- Interviewed and recruited senior and management-level candidates, strengthening leadership capability.
- Produced financial and performance reports for senior leadership, supporting informed, data-led operational planning.
Visitor Experience
National Portrait Gallery
London
2023.05 - 2024.11
- Designed and lead curatorial tours, including specialised art history tours, demonstrating expertise in research, public presentations and crafting engaging narratives.
- Built relationships across departments, including Marketing, Curatorial, and Visitor Experience, to enhance audience outreach and event coordination.
- Successfully organised several events, promoting collaboration within the wider NPG community.
Marketing Executive
Waterloo Press Publishing
London
2021.11 - 2023.11
- Built Waterloo Press' digital presence, creating high-performing content spanning multiple formats. Successfully drove engagement for key authors and contributed to a 20% increase in brand visibility.
- Curated and launched effective author marketing campaigns.
- Designed social media promotional content, driving awareness and sales.
- Fostered collaborative relationships with authors such as award-winning, Robert Hamberger, media professionals, and industry partners, securing press coverage and event attendance.
- Monitored social media analytics, including click-through rates, views and impressions, to track performance, derive insights and optimise subsequent campaigns.
Account Executive
Hill and Knowlton Strategies
London
2022.09 - 2022.12
- Actively contributed to corporate initiatives for Procter & Gamble, with a focus on sustainability and E&I. Conducted competitor analysis to help position P&G as a market leader.
- Led influencer outreach for the Venus 'Make It Click' campaign, securing collaborations and strengthening consumer trust through authentic partnerships.
- Identified and secured event partnerships to elevate corporate visibility, whilst building relationships with prospective clients and influencers, expanding brand advocacy networks.
- Produced tailored press materials and real-time media reporting to inform PR strategy and amplify campaign reach.
Marketing & Media Assistant
The University of Chichester
2020.09 - 2021.02
- Wrote and published two weekly press release articles for the university website, promoting academic achievements, student experiences, and institutional strengths to boost visibility and reputation.
- Collaborated with academic staff to spotlight new publications, awards, and research initiatives, conducting interviews and crafting editorial content tailored to media and public audiences.
- Supported event planning and administrative tasks across multiple departments, contributing to the successful execution of university-wide initiatives.
Education
BA (Hons) - Creative Writing and English Literature
The University of Chichester
2018.01 - 2021.01
Skills
- Leadership and project management
- Operational support
- Event and logistical planning
- Interpersonal communication
- Visitor engagement
- Stakeholder collaboration
- Strategic planning
- Financial budgeting
- Marketing strategies
- Customer relationship management
- Public speaking
- Customer service excellence
Affiliations
- Writing Poetry and Fiction
- Photography
- Fine Art
Certification
- EPQ – Creative Writing Short Story (3,000 words), accompanied by an analytical essay titled “Women and Their Roles in Gothic Literature” — Grade A*
- ECDL – Computer & ICT Qualification (Grade A)
Accomplishments
My poetry, paintings, and photography have been published in both print and digital publications, with my debut poetry anthology scheduled for publication later this year.
References
References available upon request.
Timeline
Experience Manager & Buying Assistant
Lark London
2025.05 - 2026.01
Visitor Experience
National Portrait Gallery
2023.05 - 2024.11
Account Executive
Hill and Knowlton Strategies
2022.09 - 2022.12
Marketing Executive
Waterloo Press Publishing
2021.11 - 2023.11
Marketing & Media Assistant
The University of Chichester
2020.09 - 2021.02
BA (Hons) - Creative Writing and English Literature
The University of Chichester
2018.01 - 2021.01