ALEXANDRA HOLLAND
Wiltshire/Hampshire
Summary
Dynamic professional with a strong foundation in problem-solving and communication skills, adept at remaining calm under pressure. Demonstrates expertise in team building and possesses comprehensive knowledge of HR systems. Committed to leveraging these skills to drive organisational success and foster a collaborative work environment.
Overview
18
18
years of professional experience
2011
2011
years of post-secondary education
Work history
People Operations Manager
Farrow and Ball
02.2022 - 01.2026
- I am currently responsible for the People Operations team, which is made up of 4 members of staff. My role comprises of overseeing the team in ensuring all queries are responded to and employee relations are handled correctly. My role also includes overseeing Payroll issues which fall under the People Operations remit and ensuring all processes are carried out properly.
- As the Manager, I am the first point of contact for all complex employee relations queries and the main point of contact for all Senior Managers, to speak with about issues in their departments and talking about resolving issues.
- I am responsible for overseeing policy changes, implementing projects and play a large role in the management of our French employee relations issues including being the employee rep on their CSE meetings.
- Farrow and Ball is a luxury paint and wallpaper company who is based in Dorset. Employing over 500 staff worldwide, this role looks after all staff from support staff and factory staff onsite to all staff based in the Showrooms across the UK, US, Canada and Europe.
Senior People Operations Advisor
Farrow and Ball
07.2021 - 01.2022
- I was promoted in my role as People Operations Advisor. Whilst still conducting the same duties, I oversaw all employee relation cases and was the first point of contact for the other People Operations Advisors if they had queries. In addition, I had line management responsibility for the People Operations Administrator.
People Operations Advisor
Farrow and Ball
01.2019 - 07.2021
- This role had the main focus of looking after all employee relations cases that came through which were wide ranging in terms of seniority and type. As well as processing all disciplinary and grievance matters, this role also covered maternity / paternity /adoption leave and looked after absence reporting. This role looked after all countries which includes the US, Canada, France and Germany. Until 2020, the role also focused on recruitment across the Company; placing vacancies and advising Managers on the recruitment process and assisting with interviews.
Wellbeing and Diversity Manager
Ravensbourne University London
08.2018 - 12.2018
- Acting as the deputy HR Manager, I grew and developed this role, achieving a promotion in 2014 after running the department single handed for a period of 3 months. Up until July 2019, I had full responsibility for all aspects of the human resources life cycle and recruited and line managed a Human Resources Co-ordinator and Recruitment Officer. In the last two months of the role, due to the re-structure of the department, I was promoted to role of Wellbeing and Diversity Manager which focused on staff wellbeing and ensuring staff diversity. In the 7 years working at Ravensbourne I was responsible for the following:
- Employee Relations
- Handling a variety of employee relations casework matters, providing effective advice and guidance to managers as well as following through with associated administration. Cases include but are not limited to dismissal, disciplinary, grievance and sickness cases
- Sickness Absence Reporting
- Preparation and dispatch of monthly managers’ sickness absence reports as well as quarterly and annual reports which went to the Board and internal committees
- Provision of guidance to Managers concerning individual cases and attending sickness review meetings
- Diversity and Wellbeing
- Developing and progressing the Institution’s Equality Agenda
- Contributing to the process of reviewing staffing policies, procedures and practices, taking lead responsibility for the completion of associated Impact Assessments and consultation with staff
- Conducting one-to-ones review meetings with disabled staff. Liaising with appropriate colleagues outside of HR to co-ordinate the implementation of identified reasonable adjustments
- Taking responsibility for the co-ordination and implementation of the annual wellbeing provision for staff
- Monitoring the usage of the Employee Support Helpline, reporting on identified trends and proposing follow-up activities / new services where this is evidence-based
- I set up the Social and Charity Committee and chaired this for 3 years
- Recruitment / New Starters / Leavers
- Whilst the majority of these tasks were completed by the HR Co-ordinator/Recruitment Officer, I had overall responsibility of the full recruitment lifecycle including acting as the main HR point of contact for any staff visa queries. I was responsible for the sponsorship of staff on Tier 2 visas and in relation to Home Office inspections where this relates to staff. I had responsibly for updating the Sponsorship Management System as a Level 2 User and ensuring DBS checks have taken place
- Overseeing the administration of the staff leaver process
- Maternity and Paternity
- Conducting maternity and paternity meetings with staff and advising on implementation of policies and procedures
- Ravensbourne is a small University specialising in digital art and design. With over 200 staff, the staff count doubled in size since I joined the institution in 2012.
HR Officer
Ravensbourne University London
01.2012 - 07.2018
- Acting as the deputy HR Manager, I grew and developed this role, achieving a promotion in 2014 after running the department single handed for a period of 3 months. Up until July 2019, I had full responsibility for all aspects of the human resources life cycle and recruited and line managed a Human Resources Co-ordinator and Recruitment Officer. In the last two months of the role, due to the re-structure of the department, I was promoted to role of Wellbeing and Diversity Manager which focused on staff wellbeing and ensuring staff diversity. In the 7 years working at Ravensbourne I was responsible for the following:
- Employee Relations
- Handling a variety of employee relations casework matters, providing effective advice and guidance to managers as well as following through with associated administration. Cases include but are not limited to dismissal, disciplinary, grievance and sickness cases
- Sickness Absence Reporting
- Preparation and dispatch of monthly managers’ sickness absence reports as well as quarterly and annual reports which went to the Board and internal committees
- Provision of guidance to Managers concerning individual cases and attending sickness review meetings
- Diversity and Wellbeing
- Developing and progressing the Institution’s Equality Agenda
- Contributing to the process of reviewing staffing policies, procedures and practices, taking lead responsibility for the completion of associated Impact Assessments and consultation with staff
- Conducting one-to-ones review meetings with disabled staff. Liaising with appropriate colleagues outside of HR to co-ordinate the implementation of identified reasonable adjustments
- Taking responsibility for the co-ordination and implementation of the annual wellbeing provision for staff
- Monitoring the usage of the Employee Support Helpline, reporting on identified trends and proposing follow-up activities / new services where this is evidence-based
- I set up the Social and Charity Committee and chaired this for 3 years
- Recruitment / New Starters / Leavers
- Whilst the majority of these tasks were completed by the HR Co-ordinator/Recruitment Officer, I had overall responsibility of the full recruitment lifecycle including acting as the main HR point of contact for any staff visa queries. I was responsible for the sponsorship of staff on Tier 2 visas and in relation to Home Office inspections where this relates to staff. I had responsibly for updating the Sponsorship Management System as a Level 2 User and ensuring DBS checks have taken place
- Overseeing the administration of the staff leaver process
- Maternity and Paternity
- Conducting maternity and paternity meetings with staff and advising on implementation of policies and procedures
HR Officer
Foster + Partners
04.2010 - 01.2012
- Foster + Partners is the world’s most renowned architectural firm. With 1000 staff worldwide, I was one of eight people in the HR department, looking after the Recruitment and Training function for the organisation worldwide. Working in this highly pressurised position, I was responsible for managing the HR Assistant who assisted in the recruitment and training of employees as well as being involved in many other areas of HR outside of my specialised area. My duties included recruitment, training and leavers.
- Foster + Partners is the world’s most renowned architectural firm. With 1000 staff worldwide, I was one of eight people in the HR department, looking after the Recruitment and Training function for the organisation worldwide. Working in this highly pressurised position, I was responsible for managing the HR Assistant who assisted in the recruitment and training of employees as well as being involved in many other areas of HR outside of my specialised area. My duties included recruitment, training and leavers.
Personnel Administrator
SMMT Ltd
01.2008 - 04.2010
- The Society of Motor Manufacturers and Traders Ltd are the trade association for the motor industry. With approximately 73 staff in their London office, I was one of two in the Personnel team and assisted the Head of Personnel in the running of the department. During the initial stages of this position, the Manager was absent for three months and I was given the sole responsibility of looking after the department for this time.
- The Society of Motor Manufacturers and Traders Ltd are the trade association for the motor industry. With approximately 73 staff in their London office, I was one of two in the Personnel team and assisted the Head of Personnel in the running of the department. During the initial stages of this position, the Manager was absent for three months and I was given the sole responsibility of looking after the department for this time.
Education
Masters - Human Resources Management
London Metropolitan University
BSc Hons - Psychology
University of Leeds
A Levels - undefined
GCSEs - undefined
Skills
- Problem-solving
- Communication skills
- Calm under pressure
- Team building
- Knowledge of HR systems
Affiliations
Level 7 CIPD Qualified
Timeline
People Operations Manager
Farrow and Ball
02.2022 - 01.2026
Senior People Operations Advisor
Farrow and Ball
07.2021 - 01.2022
People Operations Advisor
Farrow and Ball
01.2019 - 07.2021
Wellbeing and Diversity Manager
Ravensbourne University London
08.2018 - 12.2018
HR Officer
Ravensbourne University London
01.2012 - 07.2018
HR Officer
Foster + Partners
04.2010 - 01.2012
Personnel Administrator
SMMT Ltd
01.2008 - 04.2010
BSc Hons - Psychology
University of Leeds
A Levels - undefined
GCSEs - undefined
Masters - Human Resources Management
London Metropolitan University