Alexandra Grove
Hull,hu6 7TB
Summary
Hardworking Customer Sales Assistant known for creating positive customer experiences and working well within the team environment. Skilled in upselling products and maintaining high customer satisfaction levels. Regularly recognised for contributing to increased customer metrics through exceptional customer service.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Customer sales assistant
B&Q
Hull, Kingston upon Hull
02.2025 - Current
- Managed stock levels to optimise store operations.
- Processed transactions with precision, ensuring accuracy.
- Organised marketing materials to promote new products and discounts.
- Resolved customer complaints promptly, enhancing satisfaction.
- Executed visual merchandising displays to elevate product appeal.
- Maintained shop floor cleanliness for a welcoming environment.
- Collaborated with team members to achieve daily sales targets.
- Provided exceptional service, increasing repeat customer visits.
- Took interest in customers' needs and concerns to provide advice and product recommendations.
- Assisted customers in locating specific items to boost satisfaction.
- Followed company procedures and guidelines.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Customer advisor
B&Q
Bristol
08.2016 - 02.2025
- Provided exceptional customer service to ensure a positive shopping experience.
- Formed strong relationships with customers to drive engagement.
- Handled returns and exchanges minimising dissatisfaction amongst customers.
- Conducted regular stock checks to maintain stock availability.
- Maintained product knowledge for accurate advice and recommendations,
- Being able to adapt and evolve in line with the company and customers needs
- Being versatile and agile working across the whole store in a variety of positions.
Supervisor/Team Leader
Dulux DecoratorCentre
Bristol
02.2009 - 08.2016
- Worked alongside the manager to run a team of 8 staff.
- Ensured the smooth running of the store through monitoring and improving daily routines and structure,
- Reduced workplace conflicts through strong communication skills
- Encouraged a positive work culture to boost employee morale.
- Trained new recruits and set up mentoring relationships to drive team performance.
- Improved workplace safety to reduce accidents and near-misses and ensure the store was Audit compliant.
- Formed strong relationships with Tradesmen to increase store sales and customer satisfaction.
- Helped to resolve customer issues in a quick and efficient manner
Education
GCSEs - 9 Grade C and above
Portway Community School
Bristol 09.1991 - 08.1997
Skills
- Ability to retain and understand complex information and tasks,
- Adaptable and able to overcome obstacles using a calm and measured approach,
- Great multi-tasking skills with the ability to operate under pressure
- Patience and tolerance to pressured situations
- Interpersonal skills, have the ability to communicate on all levels and adapt depending on the situation
- Have a strong customer focus
Affiliations
- Enjoy spending time with my family and exploring Yorkshire after our recent relocation from Bristol
Timeline
Customer sales assistant
B&Q
02.2025 - Current
Customer advisor
B&Q
08.2016 - 02.2025
Supervisor/Team Leader
Dulux DecoratorCentre
02.2009 - 08.2016
GCSEs - 9 Grade C and above
Portway Community School
09.1991 - 08.1997