Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Timeline
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Alexandra Grosu

Alexandra Grosu

Newham,United Kingdom

Summary

Motivated and customer-focused professional with a strong background in hospitality, retail, and client service. Known for delivering high-quality service in fast-paced environments, communicating clearly, and adapting quickly to new challenges. Seeking to apply my interpersonal strengths, attention to detail, and passion for excellence in a dynamic and collaborative role.

Overview

4
4
years of professional experience

Work history

Waitress

Casa Cruz
London
10.2024 - 07.2025
  • Brought high energy, a bright smile, and top-tier service to every shift at this luxury dining hotspot.
  • Took orders with precision, handled payments smoothly, and made sure every guest felt seen, heard, and genuinely cared for.
  • Always polite, proactive, and ready to help — whether it was assisting a guest with a special request or jumping in to support my team during busy moments.
  • Known for being adaptable, reliable, and creating a warm, welcoming vibe that kept people coming back.

Junior Bartender

Zero Food
Terracina
06.2024 - 08.2024
  • Prepared and served classic cocktails with precision and flair.
  • Handled opening and closing duties, including stock checks and till reconciliation.
  • Ensured a welcoming, high-energy atmosphere for guests.

Chef de Rang

Sumosan Twiga
Knightsbridge
07.2023 - 05.2024
  • Managed table service in a fine-dining setting, ensuring an exceptional guest experience.
  • Provided tailored dish and wine recommendations.
  • Processed orders and payments accurately and efficiently.

Sales Assistant

ZARA
Kingston
08.2022 - 05.2023
  • Delivered exceptional customer assistance on the shop floor and at checkout.
  • Maintained visual merchandising standards and stock organisation.
  • Supported busy seasonal trade with a proactive, solution-oriented approach.

Detailing Agent – Cleaning Expert

Intercleanse
Epsom
06.2022 - 07.2022
  • Delivered high-quality car detailing services including interior valeting and exterior waxing.
  • Maintained equipment and ensured compliance with safety procedures.

Customer Sales Advisor / Waitress

Sunshine Coffee & Casa Visca
Tolworth
02.2021 - 07.2022
  • Welcomed and served customers with efficiency and care.
  • Demonstrated product knowledge including menu items, allergens, and safety protocols.
  • Assisted in food preparation and maintained hygiene standards.

Education

Bachelor of Science - Health, Wellbeing and Social Care

GBS London Oxford Brookes University
London
01.2025 -

Skills

Customer Service Excellence: Friendly, attentive, and proactive in responding to guest needs and exceeding expectationsCommunication: Clear and confident in both verbal and written interactions, with experience in multilingual environments
Team Collaboration: Proven ability to work effectively with colleagues across kitchen, bar, and front-of-house teams
Time Management: Thrive in fast-paced settings, multitasking while maintaining quality and composure
Problem Solving: Quick thinker who handles complaints or unexpected situations calmly and professionally
Sales & Upselling: Comfortable recommending food and drink pairings to enhance customer satisfaction and increase revenue
Food & Beverage Knowledge: Skilled in cocktail preparation, menu guidance, allergen awareness, and hygiene standards
POS & Cash Handling: Experienced with payment systems, tips reconciliation, and end-of-day procedures

Accomplishments

Excellent reporting skills

Custom

  • Technology
  • Sciences
  • Photography
  • Film

Timeline

Bachelor of Science - Health, Wellbeing and Social Care

GBS London Oxford Brookes University
01.2025 -

Waitress

Casa Cruz
10.2024 - 07.2025

Junior Bartender

Zero Food
06.2024 - 08.2024

Chef de Rang

Sumosan Twiga
07.2023 - 05.2024

Sales Assistant

ZARA
08.2022 - 05.2023

Detailing Agent – Cleaning Expert

Intercleanse
06.2022 - 07.2022

Customer Sales Advisor / Waitress

Sunshine Coffee & Casa Visca
02.2021 - 07.2022

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Alexandra Grosu