Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Alexandra Greta

Hounslow,London

Summary

Skilled professional fluent in English and Romanian, with knowledge of Spanish. Proficient in Microsoft Office and customer relationship management, with a strong focus on customer service. Experienced in mentoring and coaching, alongside a solid background in bookkeeping and invoicing. Committed to utilizing language skills and technical expertise to improve customer relations and operational efficiency.

Driven and goal-focused professional with proven track record in leadership and team collaboration. Demonstrates strong communication and organisational skills, along with strategic mindset. Ready to bring innovative solutions and foster growth in accountant role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Pollomama Restaurant
London
11.2019 - 05.2025
  • Developed accurate sales forecasts for improved strategic planning.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Liaised with suppliers to ensure timely deliveries.
  • Created digital file classification system for company-wide use.
  • Managing Finances
  • Led and managed administrative staff to maintain smooth daily operations.

Customer Service Representative

Auto Mircea
Romania
02.2017 - 10.2017
  • Conducted thorough inspections of car documents, vehicle registration, and insurance cover.
  • Delivered friendly, efficient customer service while managing difficult situations.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Collaborated with sales team to maximise product visibility and sales.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Resolved issues to enhance overall customer satisfaction.
  • Assessed customer needs to conclude suitable insurance policies.

Internship trainer

Banca Transilvania
Cluj Napoca
05.2016 - 12.2016
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Used Microsoft Word, Excel and Power Point to create documents and clear communications.
  • Fostered a supportive learning environment, promoting open communication and feedback.

Supervisor

Profi Supermarket
Cluj Napoca
07.2015 - 03.2016
  • Coordinated activities to enhance organisational efficiency.
  • Assisted with recruitment processes to hire high-quality staff.
  • Managed daily operations, resulting in increased productivity.
  • Fostered a positive work culture that boosted employee morale.
  • Focused on product promotions to drive sales growth.
  • Executed accounting and ledger management for financial accuracy.

Education

Business Study - Foundation

Canterbury Christ Church University
London
11.2021 -

NVQ Level 4 - Technician in Economic Activities

Iulian Pop Economic College
Cluj /Romania
09.2011 - 06.2015

Skills

  • Spoken and written English
  • Spoken and written Romanian
  • Understanding of Spanish
  • Microsoft Office proficiency
  • Customer relationship management
  • Mentoring and coaching
  • Customer Service
  • Bookkeeping (invoices)

Languages

Spanish
Beginner
English
Upper intermediate
Romanian
Fluent

Certification

UK Driving License

References

References available upon request.

Timeline

Business Study - Foundation

Canterbury Christ Church University
11.2021 -

Manager

Pollomama Restaurant
11.2019 - 05.2025

Customer Service Representative

Auto Mircea
02.2017 - 10.2017

Internship trainer

Banca Transilvania
05.2016 - 12.2016

Supervisor

Profi Supermarket
07.2015 - 03.2016

NVQ Level 4 - Technician in Economic Activities

Iulian Pop Economic College
09.2011 - 06.2015

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Alexandra Greta