Alexandra Gogou
Huntingdon
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Customer service executive
Netceed UK Limited
Sawtry, Cambridgeshire
01.2025 - Current
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Provided professional and helpful support to new and existing clients.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
Enterprise account manager
Netceed UK Limited
Sawtry, Cambridgeshire
01.2024 - 01.2025
- Fostered long-term relationships with clients, resulting in repeat business.
- Delivered exceptional customer service to build trust and loyalty among clients.
- Addressed customer queries promptly, enhancing overall customer experience.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Addressed account inquiries and provided updated data from CRM software.
Customer service executive
Netceed UK Limited
Sawtry, Cambridgeshire
05.2023 - 01.2024
- Managed difficult situations for positive outcomes.
- Developed strong product knowledge, customers appreciated the extra information.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
Restaurant Supervisor
The Eltisley
Eltisley, Cambridgeshire
05.2019 - 04.2023
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
- Maintained excellent standards of service through impeccable attention to detail.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
Waitress
No.77
Caxton, Cambridgeshire
06.2018 - 05.2019
- Completed opening and closing checklists according to set standards.
- Arranged alternative selections for guests with food allergies, intolerances, or special diets.
- Performed additional tasks to keep dining room running smoothly.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Prepared and served ordered beverages, including coffee and cocktails.
Waitress
Madame Coco
Thessaloniki
01.2018 - 05.2018
- Maintained safe food handling standards at all times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Greeted and seated guests efficiently to establish prompt, high quality service.
- Recorded orders and partnered with team members to serve food and beverages accurately and efficiently.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Watersports Instructor
Explore the outside
Halkidiki
05.2017 - 11.2017
- Teaching Kayak, Sailing, SUB, Swimming and provided boat tours.
- Evaluated student progress and adjusted learning plans to foster progress.
- Planned and executed activities to create balanced programme focusing on instruction, demonstration and work time.
- Utilised hands-on curriculum and other teaching methods to educate students.
- Built and maintained positive relationships with students, parents, colleagues and administrators to facilitate positive and effective educational experiences.
- Learned valuable techniques from observing other instructors to use in future courses.
Education
Food Technologist - Produce
EPAL
Thessaloniki 01.2014 - 01.2017
Skills
- Staff development and mentoring
- Customer service best practices
- Sales techniques
- Strong customer relations
- Restaurant marketing
- Full service restaurant background
- Supervisory skills
- Event planning and management
Languages
Greek
Fluent
English
Fluent
Custom
References available upon request.
Timeline
Customer service executive
Netceed UK Limited
01.2025 - Current
Enterprise account manager
Netceed UK Limited
01.2024 - 01.2025
Customer service executive
Netceed UK Limited
05.2023 - 01.2024
Restaurant Supervisor
The Eltisley
05.2019 - 04.2023
Waitress
No.77
06.2018 - 05.2019
Waitress
Madame Coco
01.2018 - 05.2018
Watersports Instructor
Explore the outside
05.2017 - 11.2017
Food Technologist - Produce
EPAL
01.2014 - 01.2017
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