Alexandra Godfrey
Abbotsford,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Dog Trainer, Walker and Boarding
Tails In Motion (Sole Proprietorship)
Abbotsford, BC
01.2010 - 04.2019
- Maintain a courteous demeanor while communicating with clients via in-person, email or telephone and respond to inquiries in a timely manner.
- Conduct in-person intake interviews with potential new clients and their dogs to assess their needs and goals, and evaluate whether their dog is better suited to group hikes or solo walks.
- Use Google docs and sheets for maintaining records of client billing and payments, monthly/yearly expenses and income, and behavioural and training evaluations.
- Evaluated dogs' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Watched dogs for triggers, signs of aggression and pack behaviours to formulate possible solutions.
- Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies.
Assistant Store Manager
Sadie Ann McMurray Antiques
Mission, BC
01.2012 - 05.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue, and used Excel spreadsheets to log monthly sales and expenses.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Diploma - Hospitality Business Management
Canadian Tourism College
Surrey, BC04.2008
High School Diploma -
W.J.Mouat Secondary
Abbotsford, BC06.2005
Skills
- Creative Problem-Solving
- Interpersonal Communication
- Customer Service and Relations
- Computer Proficiency
- Record Keeping Abilities
- Active Listening
- Critical Thinking
- Professional telephone demeanor
Languages
English
Native language
French
Upper intermediate
B2
Timeline
Assistant Store Manager
Sadie Ann McMurray Antiques
01.2012 - 05.2014
Dog Trainer, Walker and Boarding
Tails In Motion (Sole Proprietorship)
01.2010 - 04.2019
Diploma - Hospitality Business Management
Canadian Tourism College
High School Diploma -
W.J.Mouat Secondary