Summary
Overview
Work History
Skills
Timeline
Generic

Alexandra Fortes

Waiter
London

Summary

A professional with extensive experience in customer service, team management, and kitchen operations. Committed to service excellence, empathy, and interpersonal skills, constantly aiming to improve operations and customer satisfaction.


Worked as Chef in various restaurants in Portugal prior to 2019.

Overview

5
5
years of professional experience

Work History

Waiter

Big Mamma Group
London, England
05.2023 - Current
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Supervisor

Coqfighter
London, England
01.2023 - 06.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Assistant Manager

Cabana / Haché Burger
London, England
02.2022 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Bar Supervisor

Frankie and Benny's
London, England
07.2021 - 12.2021
  • Completed bar opening and closing procedures.
  • Supervised bar operations, ensuring smooth and efficient service.
  • Provided customer service and conflict resolution while maintaining a safe and enjoyable atmosphere.

Assistant Bar Manager

Unity Diner
London, England
10.2019 - 06.2021
  • Managed the bar team, overseeing service quality and customer satisfaction.
  • Handled stock control, assisted with order management and daily operations.
  • Trained new staff and implemented efficient processes.

Skills

Effective communication

Empathy and Emotional Intelligence

Teamwork and leadership

Problem-solving

Organization and time management

Computer skills: Microsoft Office, restaurant management systems

Timeline

Waiter

Big Mamma Group
05.2023 - Current

Supervisor

Coqfighter
01.2023 - 06.2024

Assistant Manager

Cabana / Haché Burger
02.2022 - 10.2022

Bar Supervisor

Frankie and Benny's
07.2021 - 12.2021

Assistant Bar Manager

Unity Diner
10.2019 - 06.2021

Similar Profiles

CREATE PROFILE
Alexandra FortesWaiter