ALEXANDRA-FLORENTINA DABIJA
United Kingdom
Summary
Dynamic and results-driven professional with a robust skill set in communication, conflict resolution, and teamwork. Proficient in Microsoft Office, including Excel and PowerPoint, with a strong background in customer service, crowd control, and retail KPI tracking. Demonstrates exceptional creativity in filmmaking and arts, coupled with effective listening and upselling techniques. Adept at stock replenishment, loss prevention, B2C and B2B sales and service, and Instagram marketing. Career goal: to leverage extensive product knowledge and multi-tasking abilities to drive success in a challenging retail environment.
Overview
2026
2026
years of professional experience
2026
2026
years of post-secondary education
Work history
Sales Assistant
The present shop
09.2024 - Current
- Conducted daily inventory checks to manage stock levels accurately.
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Operated cash registers with accuracy and processed cash and card transactions.
Bar Staff
Harper's Brooke
09.2023 - 10.2024
- Liaised with kitchen staff for seamless service delivery.
- Prepared beverages, ensuring consistent quality.
- Restocked bar efficiently during busy periods.
- Checked identification to maintain legal compliance.
- Managed bar inventory for efficient operation.
- Increased footfall with engaging promotional strategies.
- Assisted in training new staff, contributing to team efficiency.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Ensured customer satisfaction by providing excellent service.
Classroom Assistant
Kisharon Noe School (Engage Education)
06.2022 - 02.2023
- Accompanied students on field trips for safety and logistic support.
- Provided one-on-one assistance to students struggling with coursework, aiding their understanding of complex topics.
- Contributed to extracurricular activities organisation, enriching student life outside academics.
- Prepared visual aids for effective teaching techniques.
- Assisted with marking of assignments, providing timely feedback to learners.
- Ensured a safe learning environment by monitoring student behaviour.
- Promoted positive behaviour within the classroom setting, enhancing overall learning experience.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
Bar Staff
The World's End/ Underworld
09.2021 - 10.2022
- Rotated stock regularly, reducing waste from expired products.
- Handled cash transactions to ensure accurate accounting.
- Maintained professional knowledge about various drink recipes and offerings.
- Managed customer disputes effectively, preserving the business reputation.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Managed logistics, ensuring smooth operations.
- Drove customer satisfaction with meticulous planning of projects.
Bar Associate
Wetherspoon JDW
06.2021 - 09.2021
- Prepared drinks quickly without compromising on quality or taste.
- Coordinated with kitchen staff for food orders, enhancing customer experience.
- Offered personalised service to regular customers enhancing loyalty.
- Worked well under pressure maintaining high standards of service even during rush hours.
- Handled cash transactions accurately, ensuring financial integrity of the establishment.
- Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
Barista
Costa
Corby, United Kingdom
03.2021 - 06.2021
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Managed high volume orders during peak hours maintaining quality of service.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Customer Experience
TfL
06.2018 - 10.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Maintained constant communication with train drivers for smooth operation.
- Ensured safe and efficient train movement by operating railway signals.
- Provided detailed train schedules to aid passenger planning.
- Collected payments and issued tickets to passengers boarding train.
- Greeted train customers, providing friendly, welcoming service.
- Facilitated crowd control measures during peak times to maintain order.
- Utilised knowledge of railway network for effective decision-making during disruptions.
Filmmaker and Actor
Netflix
, UK and Romania
- Directed talented cast members to deliver powerful performances on screen.
- Coordinated film shoots for optimal scene capture and crew efficiency.
- Worked under pressure in fast-paced environments to deliver high-quality output on time.
- Maintained professional demeanour even under pressure demonstrating resilience during long shooting schedules.
- Collaborated effectively with directors, producers, and fellow actors to deliver outstanding performance.
- Practiced effective communication skills while networking within industry circles at events.
- Demonstrated high emotional intelligence by portraying a wide range of characters convincingly.
Education
Master of Science - International management
Regent College & Boston University
2024 - Current
Film -
University of East London
Level 4 NVQ in teaching Music - Music
Music and Arts "Sigismund Toduta" High School
Skills
- Communication
- Conflict resolution
- Teamwork
- Microsoft Office
- Excel
- Powerpoint
- Multi-tasking
- Filmmaking
- Customer service
- Crowd control
- Arts
- Creativity
- Upselling techniques
- Effective listening
- Product knowledge
- Stock replenishment
- Loss prevention
- Retail KPI tracking
- B2C sales and service
- Computer literate
- Instagram marketing
Websites
Languages
English, Romanian
Native language
French
Intermediate
English
Native
Romanian
Native
Business owner
- Owner of Silvana's Lil Boutique
- Hand-made jewelry making
- Social media content creator
- Marketing
- Customer assistant
Timeline
Sales Assistant
The present shop
09.2024 - Current
Bar Staff
Harper's Brooke
09.2023 - 10.2024
Classroom Assistant
Kisharon Noe School (Engage Education)
06.2022 - 02.2023
Bar Staff
The World's End/ Underworld
09.2021 - 10.2022
Bar Associate
Wetherspoon JDW
06.2021 - 09.2021
Barista
Costa
03.2021 - 06.2021
Customer Experience
TfL
06.2018 - 10.2020
Filmmaker and Actor
Netflix
Master of Science - International management
Regent College & Boston University
2024 - Current
Film -
University of East London
Level 4 NVQ in teaching Music - Music
Music and Arts "Sigismund Toduta" High School
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