Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Alexandra Cozianu

Taranto,TA

Summary


For the last 2 years and half I have dedicated my time in raising my children, but now is time for me to tackle new challenges and fill in my life time goals with dedication and enthusiasm. I am currently living in Italy, but have lived in UK for 12 years and US for the last 2 years.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills I have proven ability to quickly adapt to new environments.

Overview

14
14
years of professional experience

Work History

E-Commerce Coordinator

Levine Brothers Ltd
09.2020 - 04.2022
  • Assisted in the development of e-commerce policies and procedures, ensuring consistent best practices across the organization.
  • Maintained accurate product information by diligently updating database records in a timely manner while also adding and removing product from e-commerce systems.
  • Analyzed website metrics to identify trends, making data-driven decisions to improve user experience and conversion rates.
  • Tested website features and functionality for optimal performance.
  • Managed inventory levels, ensuring optimal stock availability for high demand items.
  • Conducted regular competitor analyses to stay informed on industry trends and adjust pricing strategies accordingly.
  • Drove social media impressions, followers and interactions.
  • Implemented effective social media strategies to promote brand awareness and drive traffic to the e-commerce platform.
  • Developed promotional strategies for seasonal sales events, resulting in increased revenue and brand exposure.
  • Coordinated with suppliers to negotiate cost-effective agreements while maintaining product quality standards.


HR Recruiter and Office Administrator

Levine Brothers Ltd
12.2014 - 08.2020
  • Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
  • Placed advertisements, evaluated applicant credentials, conducted interviews pre-screening assessments and decision making
  • Inductions and training
  • Offering support and helping the HR department
  • Weekly analysis on sales reports, order filling, cash analysis, payroll and wages forms
  • Being in constant and direct communication with managers and other branches to ensure the good run of company policies
  • Liaising with suppliers at all levels for product changes, prices enquires, day to day orders, delivery times/changes and orders delivery
  • Good time management skills and possibility to multitask are essential due to the nature of the business
  • Being the first line of contact for internal and external customers. Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Working with invoices and receipts on specialized software and dealing with cash sheets and banking at the end of the day


Office and Customer Service Administrator

Food Bar Consult
01.2013 - 10.2014
  • Being in direct contact with all the company's customers and suppliers, targeted on the hot drinks department (tea, coffee and hot chocolate)
  • Taking the orders via email or phone from our customers, invoicing them and making sure the deliveries are in time and all the products arrive at our customers
  • Creating opportunities and presenting the products to new businesses in order to develop and grow the hot drinks department
  • Invoicing, chasing payments and making sure customers follow the rules and procedures of our agreement/contract
  • Managing the online store of the company ( checking stock,changing layouts,administrating and constantly updating products )



Sales Supervisor

Sportdirect.com
04.2009 - 11.2012


  • I was responsible for all functions of the retail store to include sales, strong customer service, inventory, training and develop new members of staff
  • Part of my responsibility was to be able to maintain internal visual merchandising and in store displays in line with the company standards

Sales Assistant - part time

Dominos Pizza
04.2009 - 10.2009
  • I have worked at Dominos for 6 months' time in which I have been taking phone orders, introducing all the data in the system and following up on the order, Handling money and the safe during the day and at closing time

On Board stewardess

Rail Gourmet Ltd
03.2008 - 01.2009


  • During my time at Rail Gourmet I was providing food and drinks during train journeys, presenting all the promotions and handling the food trolley according with the health and safety standards

Education

Qualified CIPD Course - CIPD Certificate in HR Practice - Level 3 -

Solihull College
06.2016

Certificate in Principles of Business and Administration - Level 2 -

Somerset College
02-2016

Master in coaching volleyball -

Transilvania University Brasov Romania
01.2007

Physical Education teacher and volleyball coach -

Transilvania University Brasov Romania
01.2005

Skills

    Mastery of MS Office Suite (Word, Excel, PowerPoint, Outlook)

  • Retail software, sales and data entry software
  • Pro-efficient in the use of computer, tools, and technologies
  • Ability to quickly master new programs and apply its full range of capabilities
  • Product listing, shipping coordinator, payment processing and website maintenance (Shopify & Magenta)
  • Team work collaboration and customer service skills
  • Problem solving of conflicts and complains in a timely and effective maner
  • Strong attention to detail
  • Quick learner and ability to put into practice all new skills
  • Experienced in handling numerous projects at once while ensuring accuracy Effective at prioritizing tasks and meeting deadlines
  • Team player with sharp analytical skills
  • Committed to continual learning and personal development
  • Possessing a professional, focused, and understanding attitude towards customers

Languages

English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Spanish
Elementary (A2)

Hobbies

Outdoor/nature, Family time , travel

Timeline

E-Commerce Coordinator

Levine Brothers Ltd
09.2020 - 04.2022

HR Recruiter and Office Administrator

Levine Brothers Ltd
12.2014 - 08.2020

Office and Customer Service Administrator

Food Bar Consult
01.2013 - 10.2014

Sales Supervisor

Sportdirect.com
04.2009 - 11.2012

Sales Assistant - part time

Dominos Pizza
04.2009 - 10.2009

On Board stewardess

Rail Gourmet Ltd
03.2008 - 01.2009

Master in coaching volleyball -

Transilvania University Brasov Romania

Physical Education teacher and volleyball coach -

Transilvania University Brasov Romania

Qualified CIPD Course - CIPD Certificate in HR Practice - Level 3 -

Solihull College

Certificate in Principles of Business and Administration - Level 2 -

Somerset College

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Alexandra Cozianu