Alexandra Coxon

• Supporting Head of Supply Chain Planning and managing relationship with designated company's travel agents. Assisting employees with online and offline travel arrangements, ensuring adherence to company travel policy and achieving 30% of cost efficiency on company's travel spend. Preparing detailed travel reports to aid management decision-making.
• Ensuring compliance with due diligence standards in supplier selection and re-approvals. Maintaining supplier records with regular updates and validation. Analysing supplier data and information to identify issues and create tailored solutions.
• Building trusted and productive relevant supplier relationships through effective liaison and communication skills.
• Contributing to risk mitigation plans in supply chain processes for business continuity assurance.
• Introducing operational and administrative procedures to uphold integrity of Travel and Supplier Validation processes.
• Facilitating smooth operations by liaising between various departments.
• Conducting mapping process reviews and updates for continuous improvement. Supporting team by demonstrating respect and willingness to help.

• Assisted Company Director, Account Manager & Sales Team on different administrative tasks such as: managing and processing Purchase & Sales Ledger, keeping up to date spreadsheets related to costings, stocks data and purchase invoices to facilitate financial control.
• Managed personnel records including timesheets, company leave, authorized absences and sickness with accuracy.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Ensured compliance with health and safety regulations at all times.
• Handled customer’s, contractor’s, and suppliers’ incoming phone calls and email enquires 80% on time.
• Organised digital-physical company's archive and maintained records and documentation in alignment with company policies and data security protocols.
• Maintained office and factory supplies, reducing downtime due to lack of resources.
• Handled correspondence, providing timely responses to all enquiries.
• Processed invoices and financial data with strong eye for detail.
• Ensured smooth functioning of office with regular equipment checks.

• Ensured all outgoing orders (45 – 80 daily / 100 + pick seasons) were planned and communicated to warehouse staff with full instructions from Customer Service department and completed in company's system.
• Prepared relevant paperwork (invoices, delivery notes, packing lists, commercial invoices).
• Arranged incoming stock (12-14 daily goods in sheets) into company's system following procedures and communicating any anomalies.
• Monitored logistics accounts and ensured stock transfers matched actuals.
• Communicated internal stock transfer’s issues to production department.
• Liaised with Customer Services, Sales and Marketing departments to Warehouse Manager, Assistant Manager and Goods in and Picking supervisors.

Prior to roles in UK, worked for 10+ years in Spanish-speaking contact centres, performed various roles from Contact Centre Agent, Trainer, Team Leader to Centre Manager. Managed teams up to 80 people making sure KPI's performance aligned with company's strategy and customer's satisfaction.