Alexandra Connelly
Glenrothes,Fife
Summary
Dynamic and self-motivated professional with a strong background in people management and communication. Customer service expert with sound judgment and skill in resolving problems with tact and diplomacy. Offering strong organisational skills, a keen eye for detail and ability to adapt quickly to new environments. A highly motivated multitasker with a passion for engaging with diverse audiences, ready to use and develop skills in recruitment, employee engagement and HR administration. Positive and adaptable with the ability to provide clear and empathetic support. Ready to contribute to customer satisfaction and operational success in the customer support role.
Overview
18
18
years of professional experience
Work history
Health Records Clerical Officer
NHS Fife
Kirkcaldy, Fife
05.2024 - Current
- Scanning and uploading a significant number of patient case notes/A&E cards to clinical systems.
- Filing and retrieval of patient records, ensuring adherence to GDPR standards across all tasks.
- Lifting and tracing case notes from remote areas of the hospital.
- Providing clerical support to management staff for efficient operations.
- Auditing medical records to identify archive-ready files and discrepancies for resolution.
- Ensuring accuracy with meticulous data entry tasks.
- Intense concentration and attention to detail given when inputting information, gathering information and scanning patient case notes to ensure 100% quality.
- Maintaining a tidy and well organised work area, ensuring electronic tracking systems are maintained and regulations regarding confidentiality, access and security of patient records is adhered to.
- Managing time effectively, prioritising work to meet the needs of the service and deadlines.
- Routine use of computer systems.
- Handling incoming post, ensuring timely distribution.
Olympic Weightlifting Coach
Self Employed
Glenrothes, Fife
04.2022 - 12.2023
- Coached beginner to intermediate weightlifters, technical execution of Olympic lifts, along with major assistance exercises.
- Designed training programmes for over 100 clients, assessing individuals for proper programme design.
- Recognise, diagnose and correct common technical errors.
- Improve weightlifting-specific mobility in athletes.
- Encouraged athletes to set and achieve reasonable goals, increasing confidence and self-esteem.
- Addressed limiting self-beliefs to support athletes in achieving their full and true potential.
- Developed positive habits focused on improving overall performance.
- Pushed athletes outside comfort zones to challenge limiting thinking and increase self-confidence.
- Inspired recognition and appreciation of achievements, increasing motivation towards personal targets.
- Improved social connections through group sessions.
- Promoted business and achievements through social media to drive awareness, increase attendance and support client success.
- Managed Facebook groups for client support, motivation and education.
Gym Owner/Company Director
Raw 3.0 Ltd
Glenrothes, Fife
07.2016 - 04.2022
- Managed up to 13 employees to deliver top-quality service in alignment with company objectives.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Promoted company products, services and events on social media to increase brand awareness.
- Developed strategies to increase profits and cost savings.
- Welcomed new and returning clients, cultivating inclusive space.
- Ran payroll processes to submit details to HMRC efficiently.
- Managed staff schedules, ensuring required coverage to meet shift needs.
- Encouraged teamwork through open communication and leadership.
- Sourced and replenished supplies and equipment to keep customers happy and engaged.
- Organised competitions and events and drove awareness of services offered at facilities.
- Delivered strength training and classes to energise, strengthen and increase overall client fitness levels.
- Adjusted clients fitness techniques, emphasising proper form to minimise potential injuries.
- Assisted clients with injury management to maintain optimum health and fitness.
Reception Manager
Raw Anatomy LTD
Glenrothes, Fife
08.2013 - 06.2016
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients and general public.
- Greeted incoming customers with professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including data input, printing and file management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Located information and records quickly to assist with ad-hoc queries.
- Maintained accurate and up-to-date records.
- Attracted new clients using social media advertisement.
- Managed all bookings and schedules for employees.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Performance Manager
MGT PLC
Kirkcaldy, Fife
12.2006 - 08.2013
- Successfully managed inbound calls, providing technical assistance for products and adhering to call handling times.
- Provided excellent customer service, upholding high level of customer satisfaction.
- Created and delivered training programmes to new recruits.
- Audited sales calls for quality assurance.
- Led shifts and motivated teams of 12 advisors to drive sales.
- Monitored team performance, providing effective feedback and coaching to help reach targets and achieve bonuses.
- Coached team members through new or difficult workflows.
- Developed incentives to drive staff performance.
- Resolved employee issues and navigated disciplinary procedures.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Education
CIPD Level5 Associate Diploma in People Management - HR
Learn Direct
Glenrothes 02.2025 -
Scottish Qualifications Certificate - Travel & Tourism
Fife College
Dunfermline, Fife 08.2005 - 08.2006
Scottish Qualifications Certificate - Standard Grades
Inverkeithing High School
Fife08.2004
Skills
- Outgoing and enthusiastic
- Face-to-face selling
- Efficient multitasker
- Expert communicator
- Self-motivated
- Outstanding customer service
- Online community management
- Microsoft Word/Excel
Timeline
CIPD Level5 Associate Diploma in People Management - HR
Learn Direct
02.2025 -
Health Records Clerical Officer
NHS Fife
05.2024 - Current
Olympic Weightlifting Coach
Self Employed
04.2022 - 12.2023
Gym Owner/Company Director
Raw 3.0 Ltd
07.2016 - 04.2022
Reception Manager
Raw Anatomy LTD
08.2013 - 06.2016
Performance Manager
MGT PLC
12.2006 - 08.2013
Scottish Qualifications Certificate - Travel & Tourism
Fife College
08.2005 - 08.2006
Scottish Qualifications Certificate - Standard Grades
Inverkeithing High School
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