Alexandra Cociorva
Ely,Cambridgeshire
Summary
Motivated and adaptable university student with diverse experience in customer service, healthcare support, and legal environments. Skilled in providing high-quality, client- and patient-focused service, with strong communication, teamwork, and attention to detail. Demonstrated ability to handle sensitive information with professionalism and maintain efficiency in fast-paced, high-pressure settings. Experienced in note-taking, legal research, and assisting professionals in both healthcare and legal contexts, with a proven commitment to empathy, reliability, and ethical conduct. Bilingual and adept at building rapport with diverse clients and colleagues, delivering support that enhances satisfaction and well-being.
Overview
2
2
years of professional experience
Work history
Legal Clinic Apprentice
University of Leicester
Leicester, Leicestershire
10.2025 - Current
- Assisted in managing client matters within university's pro bono legal advice clinic under supervision of solicitors and advisers.
- Conducted legal research at request of supervising lawyers to support advice provided to clients.
- Attended client interviews and produced clear and accurate attendance notes, recording client instructions, key issues and advice given.
- Observed interviews and casework to develop understanding of professional conduct, client care and interview techniques.
- Supported solicitors during client meetings at partnering law firms, including preparing documents and assisting with note-taking.
- Engaged with clients in professional manner, occasionally asking clarifying questions under supervision to progress their matter.
- Maintained strict confidentiality and adhered to ethical and data protection requirements at all times.
- Developed strong legal drafting, listening and note-taking skills in live client environment.
- Professionally engaged with clients, occasionally asking clarifying questions under supervision to progress their matter.
Counter assistant
Good Luck Takeaway
Soham, Cambridgeshire
11.2023 - 01.2026
- Responded promptly and professionally to customer enquiries, maintaining a positive and friendly service environment.
- Served customers efficiently during peak periods, minimising waiting times and supporting smooth takeaway operations through teamwork.
- Processed cash transactions and cheques accurately, checking notes carefully to identify counterfeit currency and balancing payments at the end of each shift.
- Packaged orders neatly and correctly, calling out ready-to-go orders and checking receipts to minimise errors and improve customer satisfaction.
- Demonstrated strong knowledge of menu items, ingredients, prices and preparation methods to assist customers with decisions.
- Attended regular training to continuously improve product knowledge and customer service skills.
Community volunteer
NHS Foundation Trust
Cambridge, Cambridgeshire
09.2023 - 05.2024
- Volunteered across multiple wards, adapting to the needs of patients of different ages and health conditions.
- Served meals and refreshments to patients, following dietary instructions and individual preferences.
- Provided companionship to patients by initiating conversations and offering emotional support during difficult periods.
- Collected magazines, games and comfort items for patients to promote relaxation and well-being.
- Assisted ward teams during busy periods by helping with non-clinical tasks and supporting smooth ward operations.
- Collected magazines, games and comfort items for patients to promote relaxation and wellbeing.
- Maintained a calm, respectful and compassionate approach when interacting with elderly and vulnerable patients.
- Worked collaboratively with fellow volunteers and ward staff, coordinating tasks to ensure patients received timely support and assistance.
- Built strong communication skills by interacting with patients, relatives and multidisciplinary staff.
- Demonstrated empathy, patience and confidentiality in all patient interactions.
Education
Bachelor of Laws - Law
University of Leicester
Leicester 09/2025 -
A-Levels - Biology, Chemistry, Psychology
Hills Road Sixth Form College
Cambridge, Cambridgeshire 09/2023 - 06/2025
GCSEs - English Language, English Literature, Mathematics, Triple Science, History, Business, Spanish, Art
Ely College
Ely, Cambridgeshire 10/2018 - 08/2023
Skills
- Customer Service and Client Care
- Communication Proficiency
- Team Collaboration
- Time Efficiency
- Organisation and Prioritisation
- Attention to Detail
- Precision and Accuracy
- Professionalism and Ethical Practice
- Fluent in English and Romanian
- Adaptability to New Environment and Roles
Languages
English
Fluent
Romanian
Fluent
Russian
Elementary
Timeline
Legal Clinic Apprentice
University of Leicester
10.2025 - Current
Counter assistant
Good Luck Takeaway
11.2023 - 01.2026
Community volunteer
NHS Foundation Trust
09.2023 - 05.2024
Bachelor of Laws - Law
University of Leicester
09/2025 -
A-Levels - Biology, Chemistry, Psychology
Hills Road Sixth Form College
09/2023 - 06/2025
GCSEs - English Language, English Literature, Mathematics, Triple Science, History, Business, Spanish, Art
Ely College
10/2018 - 08/2023