Alexandra Clark

• Adapted to dynamic work environments while upholding quality standards.
• Assisted in daily operations to support team productivity.
• Streamlined administrative tasks to help improve office efficiency.

As a Peabody Outreach Support Officer, I provide person-centred support to vulnerable individuals and those experiencing homelessness or housing instability. My role involves building positive relationships with clients, carrying out needs and risk assessments, creating tailored support plans, and helping individuals access housing, benefits, healthcare, mental health services, education, and employment opportunities.
I work closely with local authorities, partner agencies, and community organisations to promote independence, wellbeing, and long-term stability for clients. I am responsible for safeguarding, crisis intervention, tenancy sustainment, accurate record keeping, and maintaining professional boundaries while delivering compassionate and empowering support.
My strengths include excellent communication, problem-solving, teamwork, empathy, resilience, and the ability to manage challenging situations calmly and professionally while making a positive impact in people’s lives.

My experience includes tenancy sustainment, homelessness prevention, housing advocacy, safeguarding, and supporting residents with complex needs.

I am skilled in conducting welfare checks, completing risk assessments, managing caseloads, and maintaining accurate support records. I have experience working collaboratively with housing teams, local authorities, mental health services, and external agencies to ensure residents receive the appropriate support and access to stable accommodation.

My role has strengthened my communication, problem-solving, and conflict resolution abilities, allowing me to build positive relationships with residents while delivering person-centred support. I am also experienced in crisis intervention, signposting to specialist services, promoting independence, and helping residents maintain safe and secure housing.

Through my work at Peabody, I have gained a strong understanding of social housing, community outreach, safeguarding procedures, and the importance of empowering individuals to improve their wellbeing and quality of life.

• Maintained excellent employee relationships by going the extra mile to assist needs where possible.
• Used exceptional communication and collaboration abilities to build positive, productive relationships with site teams.
• Assisted with routine maintenance and servicing work, keeping equipment safe and functional.
• Conducted in-depth inspections after project completion, ensuring all works were completed efficiently and to high standards.

• Provided clients with exciting and mentally stimulating activities to improve quality of life.
• Ensured client safety by performing regular health checks, reporting concerns to doctors promptly.
• Supported clients with bathing, washing and toileting.
• Promoted client independence by providing motivation throughout daily tasks.
• Attended training to stay up-to-date on emergency procedures, first aid and CPR techniques.
• Communicated with clients to better understand goals and develop strategies to achieve them.
• Provided emotional support to make families and patients feel comfortable and supported.
• Conducted patient assessments to determine care plan requirements and additional medical needs.
• Assisted with feeding and drinking tasks when required by clients.
• Maintained excellent client relationships by offering practical and emotional support throughout care.
• Generated detailed reports to document clients' progress.

• Helped patients requiring assistance to consume drinks and food.
• Provided a friendly, compassionate and proactive approach throughout service.
• Created reports on patient medical and physical health using PatientSource.
• Implemented individual support plans and tailored activities.
• Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
• Performed high-quality end of life care in residential setting.
• Assisted patients with showering, cleaning and toileting duties as requested.
• Kept client information secure and confidential.
• Promoted independence, choice and privacy of residents at all times.
• Supported people with social and physical health with a proactive and helpful approach.
• Delivered anti-discriminatory care practice without judgement.
• Responded appropriately to safeguarding incidents and emergencies.
• Administered fluid and solid medication to those requiring assistance.
• Communicated with family members, carers and multidisciplinary professionals to elevate level of care.
• Visited and cared for service users within their own homes.
• Built professional relationships with service users.
• Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
• Cooked nutritious meals, adhering to patient dietary requirements.
• Used aids and personal equipment to promote service users' mobility.
• Conducted regular measurements to monitor patients' temperature, pulse and weight.

• Employed excellent perception and tact to assist patients with personal care needs.
• Assisted patients with mobility impairments, making sure they remained comfortable.
• Facilitated patient relationships with their family and friends with video and phone calls and emails.
• Provided social support and companionship to patients by spending time with them on a daily basis.
• Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
• Administered medication skilfully and suggested strategies for remembering dosages.
• Ran errands for patients, such as Shopping, Posting letters and pharmacy runs.
• Completed household tasks such as Cleaning and washing.
• Promoted independence and self-esteem by allowing patients to complete specific personal tasks on their own.

• Upheld high standard of cleanliness in all work areas area.
• Maintained brand image by keeping neat personal appearance.
• Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
• Oversaw bar inventory, restocked supplies and placed orders.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.