Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Websites, Portfolios and Profiles
Timeline
Generic
Alexandra Bunga

Alexandra Bunga

Leeds

Summary

Results-driven Operations Supervisor with expertise in workflow optimization and team leadership. Proven ability to enhance efficiency and drive measurable outcomes through strong problem-solving and analytical skills. Pursuing BSc (Hons) in Computing to bolster data-driven decision-making capabilities. Committed to fostering collaboration and supporting organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Torque
08.2020 - Current
  • Oversaw daily operations for multi-customer contracts, ensuring consistent adherence to SLAs and KPIs.
  • Communicated performance metrics and cost optimization strategies directly to clients.
  • Generated accurate operational and financial reports, including invoices and KPI summaries.
  • Conducted regular inspections and training to ensure compliance with health and safety policies.

Warehouse Administrator

Torque
08.2019 - 08.2020
  • Ensured order accuracy by managing documentation and specialized picking instructions.
  • Achieved inventory precision through stock oversight and regular physical checks.
  • Provided prompt updates on urgent orders to enhance customer satisfaction.
  • Created KPI reports and data analyses using Excel and warehouse software.

Warehouse Administrator

Torque
03.2019 - 07.2019
  • Ensured accuracy by performing quality checks on all prepared orders.
  • Created consignments and printed picking orders for specialized handling.
  • Monitored picking processes, preparing shipments for timely customer delivery.
  • Coordinated logistics with third-party providers to optimize transport scheduling.
  • Managed customer communications, providing updates and resolving urgent issues.
  • Tracked KPIs and reported on quality metrics for improved performance.

Call Center Customer Service Representative

RCS & RDS
03.2015 - 09.2015
  • Enhanced customer satisfaction by efficiently handling high call volumes.
  • Built strong customer relationships through proactive, personalized communication strategies.
  • Leveraged company resources to deliver accurate information to customers.
  • Resolved complex complaints with timely solutions, ensuring thorough follow-up.

Debt Collection Officer

Raiffeisen Bank
11.2012 - 02.2015
  • Enhanced debt recovery rates by monitoring and tracking assigned accounts.
  • Engaged debtors to evaluate payment statuses and financial situations effectively.
  • Structured repayment plans based on debtor capabilities, leading to higher collections.
  • Resolved debtor inquiries and complaints professionally, fostering positive relationships.
  • Maintained accurate records of collection activities by updating account statuses regularly.
  • Initiated legal action when necessary, ensuring compliance with debt recovery regulations.

Education

BSc (Hons) - Computing

Arden University
Leeds
2027

ATHE Level 4 Extended Diploma - Management

Mortha Halls of Ivy
Leeds
2017

MSc - Human Resources Management and Development

Transylvania University of Brasov
Brasov, RO
2014

BSc - Public Administration

Low Danube University of Galati
Galati, Romania
2012

Skills

  • Operations management
  • Performance monitoring
  • Customer relationship development
  • Data analysis
  • Process optimization
  • Microsoft Office
  • Customer service management
  • Staff development and training
  • Handling complaints
  • Administration and operations
  • Data analysis and modeling
  • Database administration
  • Administrative management
  • Warehouse management systems
  • HTML
  • CSS
  • Databases
  • Database design
  • SQL development
  • Python

Certification

  • Level 4 Extended Diploma in Management

Languages

Romanian
First Language
English
Upper Intermediate
B2

Projects

• MySQL Pet Shop Database.

• Python Rental Management App.

• Responsive Travel Website (HTML/CSS).

Websites, Portfolios and Profiles

www.linkedin.com/in/alexandra-bunga

Timeline

Operations Supervisor

Torque
08.2020 - Current

Warehouse Administrator

Torque
08.2019 - 08.2020

Warehouse Administrator

Torque
03.2019 - 07.2019

Call Center Customer Service Representative

RCS & RDS
03.2015 - 09.2015

Debt Collection Officer

Raiffeisen Bank
11.2012 - 02.2015

ATHE Level 4 Extended Diploma - Management

Mortha Halls of Ivy

MSc - Human Resources Management and Development

Transylvania University of Brasov

BSc - Public Administration

Low Danube University of Galati

BSc (Hons) - Computing

Arden University
Alexandra Bunga