Alexandra Bunga
Leeds
Summary
Results-driven Operations Supervisor with expertise in workflow optimization and team leadership. Proven ability to enhance efficiency and drive measurable outcomes through strong problem-solving and analytical skills. Pursuing BSc (Hons) in Computing to bolster data-driven decision-making capabilities. Committed to fostering collaboration and supporting organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Torque
08.2020 - Current
- Oversaw daily operations for multi-customer contracts, ensuring consistent adherence to SLAs and KPIs.
- Communicated performance metrics and cost optimization strategies directly to clients.
- Generated accurate operational and financial reports, including invoices and KPI summaries.
- Conducted regular inspections and training to ensure compliance with health and safety policies.
Warehouse Administrator
Torque
08.2019 - 08.2020
- Ensured order accuracy by managing documentation and specialized picking instructions.
- Achieved inventory precision through stock oversight and regular physical checks.
- Provided prompt updates on urgent orders to enhance customer satisfaction.
- Created KPI reports and data analyses using Excel and warehouse software.
Warehouse Administrator
Torque
03.2019 - 07.2019
- Ensured accuracy by performing quality checks on all prepared orders.
- Created consignments and printed picking orders for specialized handling.
- Monitored picking processes, preparing shipments for timely customer delivery.
- Coordinated logistics with third-party providers to optimize transport scheduling.
- Managed customer communications, providing updates and resolving urgent issues.
- Tracked KPIs and reported on quality metrics for improved performance.
Call Center Customer Service Representative
RCS & RDS
03.2015 - 09.2015
- Enhanced customer satisfaction by efficiently handling high call volumes.
- Built strong customer relationships through proactive, personalized communication strategies.
- Leveraged company resources to deliver accurate information to customers.
- Resolved complex complaints with timely solutions, ensuring thorough follow-up.
Debt Collection Officer
Raiffeisen Bank
11.2012 - 02.2015
- Enhanced debt recovery rates by monitoring and tracking assigned accounts.
- Engaged debtors to evaluate payment statuses and financial situations effectively.
- Structured repayment plans based on debtor capabilities, leading to higher collections.
- Resolved debtor inquiries and complaints professionally, fostering positive relationships.
- Maintained accurate records of collection activities by updating account statuses regularly.
- Initiated legal action when necessary, ensuring compliance with debt recovery regulations.
Education
BSc (Hons) - Computing
Arden University
Leeds2027
ATHE Level 4 Extended Diploma - Management
Mortha Halls of Ivy
Leeds2017
MSc - Human Resources Management and Development
Transylvania University of Brasov
Brasov, RO2014
BSc - Public Administration
Low Danube University of Galati
Galati, Romania2012
Skills
- Operations management
- Performance monitoring
- Customer relationship development
- Data analysis
- Process optimization
- Microsoft Office
- Customer service management
- Staff development and training
- Handling complaints
- Administration and operations
- Data analysis and modeling
- Database administration
- Administrative management
- Warehouse management systems
- HTML
- CSS
- Databases
- Database design
- SQL development
- Python
Certification
- Level 4 Extended Diploma in Management
Languages
Romanian
First Language
English
Upper Intermediate
B2
Projects
• MySQL Pet Shop Database.
• Python Rental Management App.
• Responsive Travel Website (HTML/CSS).
Websites, Portfolios and Profiles
www.linkedin.com/in/alexandra-bunga
Timeline
Operations Supervisor
Torque
08.2020 - Current
Warehouse Administrator
Torque
08.2019 - 08.2020
Warehouse Administrator
Torque
03.2019 - 07.2019
Call Center Customer Service Representative
RCS & RDS
03.2015 - 09.2015
Debt Collection Officer
Raiffeisen Bank
11.2012 - 02.2015
ATHE Level 4 Extended Diploma - Management
Mortha Halls of Ivy
MSc - Human Resources Management and Development
Transylvania University of Brasov
BSc - Public Administration
Low Danube University of Galati
BSc (Hons) - Computing
Arden University