Alexandra Bettesworth
Potton,Bedfordshire
Summary
Dedicated professional with expertise in food preparation and safety, sales transaction management, and maintaining high shop standards. Demonstrates strong leadership skills by training staff and weekend workers to adhere to quality procedures. Confident in conversing with the public, handling queries, and resolving complaints professionally. Committed to ensuring compliance during audits and area management visits.
Overview
7
7
years of professional experience
Work History
RSL Club Assistant
Brewarrina RSL Club
Brewarrina, New South Wales
10.2023 - 12.2024
- Served alcohol according to bar protocols, checking IDs and refusing to serve inebriated customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served high volumes of guests in a fast-paced service environment with exceptional customer care.
- Performed a variety of duties including cleaning the venue each morning, driving the courtesy bus and ensuring passengers got home safely, and helping with the preparation of many social events held at the venue.
Farm hand
Andrew George
Brewarrina, New South Wales
05.2023 - 10.2023
- Herded animals and helped with movement between fields, paddocks and stables.
- Assisted with farm upkeep by completing repairs to building, equipment and fencing.
- Ensured farm safety by regularly inspecting and repairing fences and gates.
Senior Team Member
Greggs
Biggleswade, Bedfordshire
06.2019 - 03.2023
- Demonstrated sales strategies and customer service best practices to enhance team performance.
- Reached high-quality standards through audits and testing.
- Progressed to Team Leader position within 8 months working at company.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Customer Service Assistant
Waresley Park Garden Centre
Waresley, Cambridgeshire
09.2017 - 03.2020
- Delivered excellent customer service and plant knowledge with positive, friendly and helpful disposition.
- Executed scheduled visual merchandising plans to reflect seasonal changes.
- Maintained orderly shop floor by processing garden centre deliveries and ensuring all products were priced and merchandised correctly.
- Promoted customer loyalty scheme at checkout.
- Designed visually pleasing in-store and window displays to increase footfall.
- Processed payments at checkouts and helped customers load heavy goods into their vehicles.
- Maintained and watered indoor plants and helped to cultivate visual displays to sell products.
Education
A-Levels - A-Levels
Comberton Sixth Form
GCSEs - GCSE's
Bassingbourn Village College
Royston, BNSSkills
- Food preparation and safety
- Sales transaction management
- Confident conversing with the public and dealing with queries or complaints in a professional manner
- Leadership skills working/training staff and weekend workers to follow high quality shop procedures
- Maintaining shop standards and preparing for audits and area management visits
Timeline
RSL Club Assistant
Brewarrina RSL Club
10.2023 - 12.2024
Farm hand
Andrew George
05.2023 - 10.2023
Senior Team Member
Greggs
06.2019 - 03.2023
Customer Service Assistant
Waresley Park Garden Centre
09.2017 - 03.2020
A-Levels - A-Levels
Comberton Sixth Form
GCSEs - GCSE's
Bassingbourn Village College
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