Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Alexandra Adam

Luton,Bedford

Summary

Dynamic and customer-focused professional with over 10 years of experience in sales, customer service and team support across the car rental and aviation industries. Proven ability to build lasting client relationships, resolve challenges with empathy, and consistently exceed performance targets. Recently graduated with a degree in Business Management and Marketing, including coursework in Human Resources, now seeking to transition into recruitment. Passionate about connecting the right people with the right opportunities, with a natural talent for identifying potential and creating positive experiences for candidates and teams alike.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Car Rental Sales Advisor

Drivalia UK
Luton, Bedfordshire
01.2022 - Current
  • Helped grow and maintain client base.
  • Handled bookings, upselling, and customer service while maintaining exceptional satisfaction scores.
  • Supported informal onboarding training of 2 new team members.
  • Consistently achieved monthly sales targets and handled complaint resolution with professionalism.

Car Rental Sales Advisor

Easirent UK
Luton , Bedfordshire
10.2019 - 01.2025
  • Delivered excellent customer service in fast-paced airport location.
  • Assisted with high-volume vehicle check-outs, returns, and cross-selling products.
  • Maintained detailed customer records and managed reservations using internal systems.
  • Managed over 50 customer calls per day.

Car rental Sales Advisor

Sixt, Italy
Torino
02.2017 - 09.2018
  • Developed customer service and communication skills in international setting.
  • Provided support in both English and Italian to diverse client base.
  • Increased sales by 10%

Cabin Crew

Various Airlines, Romania, Europe, and Asia
Various Cities
03.2014 - 12.2016
  • Delivered top-tier customer care in high-pressure, safety-critical environments to over 500 passengers daily.
  • Developed adaptability, cultural sensitivity, and teamwork through daily interactions with global passengers.
  • Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
  • Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain peaceful journey environment.
  • Enhanced passenger comfort by maintaining clean and orderly cabin environment.
  • Coordinated effectively with ground staff during boarding processes ensuring minimal delays.

Education

Bachelor of Arts - Business & Marketing

University of Northampton
London Campus
09.2021 - 09.2024

Foundation Degree - Events Management

London Metropolitan University
London
09.2020 - 09.2021

Cabin Crew Certification - Aviation

Private Aviation Academy
Bucharest, Romania
10.2012 - 02.2013

Skills

  • Client Relationship Management - 10 years building trust with customers across rental and travel sectors
  • Sales & Target Achievement - Consistently exceeded upselling and performance goals in car rental roles
  • Excellent Communication - Clear, confident communicator in high-pressure environments
  • Interviewing * Onboarding Support - Informally supported new hires, trained staff, and introduced procedures
  • Conflict Resolution & Empathy - Skilled in handling complaints and turning negative experiences into positive ones
  • Time Management & Organisation - Juggled multiple customer needs, bookings, and admin tasks efficiently
  • Multilingual communication - Fluent in Romanian, English, and Italian
  • Computer skills - CRM Systems Microsoft Office, Email, Social Media

Languages

Romanian
Native
English
Fluent
Italian
Advanced

References

References available upon request.

Timeline

Car Rental Sales Advisor

Drivalia UK
01.2022 - Current

Bachelor of Arts - Business & Marketing

University of Northampton
09.2021 - 09.2024

Foundation Degree - Events Management

London Metropolitan University
09.2020 - 09.2021

Car Rental Sales Advisor

Easirent UK
10.2019 - 01.2025

Car rental Sales Advisor

Sixt, Italy
02.2017 - 09.2018

Cabin Crew

Various Airlines, Romania, Europe, and Asia
03.2014 - 12.2016

Cabin Crew Certification - Aviation

Private Aviation Academy
10.2012 - 02.2013

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Alexandra Adam