Alexander Wijeyesekera
Dunstable,Bedfordshire
Summary
Accomplished professional with expertise in crisis management, store layout planning, and operational optimisation. Demonstrates a strong understanding of supply chain dynamics and profit and loss analysis, coupled with effective loss prevention strategies. Skilled in staff rota arrangement and performance monitoring to enhance operational efficiency. Committed to leveraging these competencies to drive business success and achieve organisational goals.
Seasoned professional in retail management with focus on driving sales and improving store operations. Specialise in transforming underperforming outlets into high revenue generators by refining processes and motivating teams. Possess unique skills in strategic planning and team leadership to enhance customer experience and maximise profitability. Ready for my next step in multi site Management.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
SMDI Store Manager
Lidl GB
Luton, Bedfordshire
12.2016 - Current
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service reflecting in International Visits from Germany and beyond
- Negotiated contracts with employees for cost-effective Recruitment and Employee retention
- District Lead for inventory and personal to deliver area stock loss controls and ensure all HR related matters are resolved within due time.
- Assisted customers in locating products around the shop floor promptly.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Directed retail and transport operations, scrutinising and improving existing processes to boost efficiency.
Store Manager
Tesco Superstore
Gerrards Cross, Buckinghamshire
12.2009 - 12.2016
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Coached underperforming employees improving their job performance significantly.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Streamlined operations to maximise efficiency and minimise waste.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Enforced service standards to maintain establishment reputation for excellence.
- Leveraged strong working knowledge of products and systems within Retail industry.
Stock controller
GSF Car Parts
Feltham, Hounslow
09.2007 - 04.2010
- Increased efficiency with proactive management of all warehouse storage areas.
- Evaluated supplier performance regularly to maintain quality standards across all product lines.
- Enhanced overall work productivity by implementing an effective rota system amongst warehousing staff.
- Implemented a new product ordering system to reduce waste and improve cost-effectiveness.
- Conducted regular stock takes, ensuring accurate inventory at all times.
- Ensured health and safety regulations were always adhered to whilst handling stocks in the warehouse.
- Maintained excellent supplier relationships for smooth operations and consistent deliveries.
- Scheduled timely delivery of products to ensure steady flow within the supply chain cycle, reducing potential disruptions.
- Optimised space utilisation in the warehouse by rearranging storage areas as needed while taking into account product turnover rates.
- Troubleshot any issues that arose during the receiving or dispatching of goods efficiently without causing delays.
- Assisted in staff training on best practices for handling, storing and organising stock items in the warehouse environment.
- Improved stock control systems by diligently conducting inventory audits.
- Investigated missing items, discrepancies and losses.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Minimised reporting errors when working in fast-paced environment with high volume of inventory.
Education
GCSEs - Economics and Arts
High School
Austria 09.1993 - 07.1997
Diploma of Higher Education - Tourism and Hotel Management
Ceylon Hotel School
Sri lanka 09.2003 - 07.2007
Certificate of Higher Education - English language
British Council Colombo
Sri Lanka 01.2006 - 01.2007
Skills
- Crisis management capabilities
- Store layout planning
- Staff rota arrangement
- Operational optimisation
- Supply chain understanding
- Profit and loss understanding
- Loss prevention strategies
- Performance monitoring
Languages
English
Upper intermediate
German
Native
Timeline
SMDI Store Manager
Lidl GB
12.2016 - Current
Store Manager
Tesco Superstore
12.2009 - 12.2016
Stock controller
GSF Car Parts
09.2007 - 04.2010
Certificate of Higher Education - English language
British Council Colombo
01.2006 - 01.2007
Diploma of Higher Education - Tourism and Hotel Management
Ceylon Hotel School
09.2003 - 07.2007
GCSEs - Economics and Arts
High School
09.1993 - 07.1997
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