Alexander Weekes
Summary
Confident and motivated professional with a passion for learning, development, and team success. Experienced in setting strategic goals, guiding teams to achieve results, and fostering a culture of continuous improvement. Recognised for strong leadership, accountability, and a proactive mindset. . Passionate about contributing to resident satisfaction, operational excellence, and long-term organisational success through dedication, persistence, and consistent performance.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work history
Operations Customer Expert
Teleperformance
2023.04 - 2026.02
- Customer Service Excellence: Proven ability to build rapport, resolve issues effectively, and deliver positive customer experiences with empathy and patience.
- Problem-Solving: Skilled in identifying customer needs, troubleshooting issues, and providing accurate, timely solutions.
- Time Management & Organisation: Capable of managing multiple tasks and maintaining efficiency in a fast-paced, target-driven environment.
- Consistently accurate when processing sensitive information and following strict procedures.
- Resilience & Professionalism: Able to remain calm, focused, and courteous in high-pressure situations or challenging customer interactions.
- Adaptability: Quick to learn new systems and procedures, with the flexibility to adjust to changing customer and business needs.
- Performance & KPI Focused: Demonstrated ability to meet and exceed key performance indicators, including call handling time, first contact resolution, and customer satisfaction.
- Confidentiality & Compliance: Knowledgeable in handling personal and financial data responsibly, in line with GDPR and organisational policies.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Events Management
NGB Events
2021.11 - 2026.02
- As an independent events planner, I was responsible for organising and executing a wide range of events from concept to completion, including private functions, corporate gatherings, and community celebrations. This role enhanced my skills in project management, multitasking, customer service, and problem-solving, while also requiring a strong entrepreneurial mindset and the ability to work independently.
- Event Project Management: Successfully planned and delivered a variety of events from concept to execution, managing timelines, resources, and budgets efficiently.
- Problem Solving & Resilience: Demonstrated the ability to remain calm under pressure, resolving last-minute issues such as venue or vendor challenges while ensuring event success.
- Client Relationship Management: Built strong, trust-based relationships with clients by understanding their vision, providing regular updates, and delivering tailored, high-quality experiences.
- Vendor and Stakeholder Coordination: Effectively negotiated and liaised with venues, suppliers, and service providers to ensure seamless event execution and cost-effective outcomes.
- Excellent Communication: Clear, professional communication with clients, teams, and external partners to ensure all aspects of the event were understood and executed as planned.
Customer Assistant
Jump In
2017.08 - 2019.09
- In this dynamic and customer-focused role, I was responsible for delivering a safe, engaging, and high-quality experience for all guests. My responsibilities covered key operational areas including front-of-house reception, party coordination, and court
- Customer Service Excellence: Delivered friendly, attentive service while addressing customer needs, queries, and feedback in a fast-paced environment.
- Health & Safety Awareness: Maintained a safe environment by enforcing safety procedures, delivering briefings, and responding effectively to incidents.
- Event & Party Coordination: Organised and facilitated birthday parties, demonstrating strong planning, time management, and communication skills.
- Communication Skills: Clearly communicated with guests of all ages and team members, ensuring smooth operations and a positive customer experience.
- Responsibility & Reliability: Trusted to supervise activity areas, ensuring the safety and enjoyment of all guests, especially children.
- Teamwork: Worked collaboratively with colleagues to manage busy periods and deliver seamless service across all areas of the park.
- Conflict Resolution: Managed minor disputes or concerns calmly and professionally, ensuring guest satisfaction and safety.
Education
BSc - International Relations
Canterbury Christ Church University
2020.09 - 2023.05
Level 3 - Sports Science
Barnet & Southgate college
2017.09 - 2019.01
GCSE - English, Maths, Double Award Science, Business, PE & Philosophy & Ethics
Oasis Academy Enfield
2012.01 - 2017.01
Timeline
Operations Customer Expert
Teleperformance
2023.04 - 2026.02
Events Management
NGB Events
2021.11 - 2026.02
BSc - International Relations
Canterbury Christ Church University
2020.09 - 2023.05
Level 3 - Sports Science
Barnet & Southgate college
2017.09 - 2019.01
Customer Assistant
Jump In
2017.08 - 2019.09
GCSE - English, Maths, Double Award Science, Business, PE & Philosophy & Ethics
Oasis Academy Enfield
2012.01 - 2017.01