Alexander Smith
Bristol,United Kingdom
Summary
Dynamic and results-driven, with a proven track record of generating substantial sales revenue, fostering strong client relations and excellent customer service. Adept at leveraging diverse marketing tools and strategies to drive business growth and ensure client satisfaction. Demonstrated success in high-stakes environments, including international B2B exhibitions and direct sales campaigns.
Overview
2
2
years of professional experience
Work history
ADMINISTRATIVE ASSISTANT
DHL SUPPLY CHAIN
BRISTOL, UNITED KINGDOM
03.2025 - Current
- Manage and coordinate multiple well-known logistics contracts including TK Maxx, Superdrug, Dunelm, Nisa and Domino's.
- Prepare and issue daily outbound delivery runs (50+ per shift), ensuring all paperwork, manifests and compliance docs are accurate and complete.
- Liaise directly with drivers, depots, and management teams to maintain clear communication.
- Trusted by higher-ups to handle high workloads and deliver results under pressure with accuracy, speed and professionalism.
- Trained to cover all contracts across the depot, providing full operational support during absences or staff shortages.
- Handle inbound runs from trunking operations, checking returns, updating systems, and resolving discrepancies in real time.
CUSTOMER SUPPORT EXECUTIVE
NEWCROSS HEALTHCARE
BRISTOL, UNITED KINGDOM
09.2024 - 12.2024
- Managed high-volume daily calls, efficiently addressing client queries, booking shifts, and educating employees on company policies and procedures.
- Built strong rapport with clients and employees, earning repeat calls and commendations for excellent customer service and empathetic communication.
- Proactively sourced and allocated shifts, ensuring optimal coverage while meeting client and employee needs.
- Delivered exceptional customer experiences by handling inquiries with professionalism, humor, and care—offering support, advice, and empathy to clients facing challenges.
- Consistently maintained professionalism while fostering positive, trusting relationships that enhanced overall client satisfaction and loyalty.
- Demonstrated adaptability and multitasking skills in a fast-paced environment, balancing customer satisfaction with operational efficiency.
BUSINESS DEVELOPMENT MANAGER
THE BUSINESS SHOW LTD
BRISTOL, UNITED KINGDOM
03.2024 - Current
- Spearheaded client acquisition efforts, driving over $35,000 in sales revenue for two of the world's largest B2B shows.
- Utilised LinkedIn, Sales Navigator, Google Voice, cold calling, and email marketing to identify and engage potential clients.
- Fostered and maintained client relationships, enhancing their participation and satisfaction in events featuring speakers from Google, Netflix, Uber, and American Express.
- Coordinated with internal teams to synchronize sales strategies with overall event objectives, contributing to the success of events hosting over 14,000 SMB owners combined.
BRAND SALES EXECUTIVE
EMPIRE MARKETING GROUP
BRISTOL, UNITED KINGDOM
09.2023 - 02.2024
- Exceeded sales targets by generating over £20,000 in direct sales, specialising in campaigns for Breast Cancer Now and Care International.
- Established in-store setups across the UK, effectively engaging customers and securing charity donations via direct debit.
- Trained and mentored new team members in pitch techniques, sales strategies, and effective work habits, leading to a high-performing sales team.
- Achieved leadership goals, resulting in opportunities to train and lead additional teams.
Education
A-Levels -
HARRIS ACADEMY GREENWICH
LONDON 09/2018 - 07/2020
MENG AUTOMOTIVE ENGINEERING
UNIVERSITY OF THE WEST OF ENGLAND
BRISTOL 09/2020 - 07/2025
Skills
Leadership
Business Development
Customer Service
Client Relationships
Marketing & Branding
Sales & Negotiation
Adaptability
Interpersonal Skills
Problem Solving
Managing People
Strategic Planning
Computer Skills
Attention To Detail
Bilingual
Active Listening
Timeline
ADMINISTRATIVE ASSISTANT
DHL SUPPLY CHAIN
03.2025 - Current
CUSTOMER SUPPORT EXECUTIVE
NEWCROSS HEALTHCARE
09.2024 - 12.2024
BUSINESS DEVELOPMENT MANAGER
THE BUSINESS SHOW LTD
03.2024 - Current
BRAND SALES EXECUTIVE
EMPIRE MARKETING GROUP
09.2023 - 02.2024
A-Levels -
HARRIS ACADEMY GREENWICH
09/2018 - 07/2020
MENG AUTOMOTIVE ENGINEERING
UNIVERSITY OF THE WEST OF ENGLAND
09/2020 - 07/2025